Director Sales Operations
WilliamCharles
Sales & Business Development, Operations
Grand Rapids, MI, USA
Posted on Dec 17, 2024
The Sales Operations Director is responsible for operational excellence to support wholesale and
consumer orders. This includes the development and execution of program tracking, order-to-cash
process optimization, and leading continuous process improvement with consumer care. This role
demands a strategic thinker with strong leadership skills, a data-driven mindset, and a commitment to
continuous improvement.
KEY GOALS
• Focus on Continuous Improvement
• Customer Support Efficiency project
• Order to Cash Optimization initiative
KEY RESPONSIBILITIES
• Demonstrate the Core Values in daily execution of tasks and interactions with others.
• Partner with customer contacts to provide data-driven insights on replenishment orders and optimize shipment processes.
• Oversee program tracking efforts to ensure timely and accurate execution against key milestones.
• Serve as the subject matter expert on trade partner operational requirements, coordinating internal efforts to meet these requirements and mitigate operational chargebacks
• Drive efficiency and cost-saving initiatives within the Customer Care team, ensuring optimal resource utilization.
• Lead continuous improvement efforts in the order-to-cash process, enhancing overall operational efficiency.
• Develop, measure, track, and optimize key operational KPIs to ensure alignment with business objectives
• Build and maintain a best-in-class Sales Operations team through effective leadership, talent acquisition, and a culture of accountability.
• Act as the subject matter expert on domestic carrier operations, ensuring compliance and efficiency in logistics.
• Oversee the daily execution of Brick-and-Mortar purchase order compliance, ensuring adherence to established standards.
• Provide support to the Sales Operations team in achieving shared goals, initiatives, and coverage plans.
• Leads weekly Sales and Operational Execution monthly projection process.
• Demonstrate the ability to adapt to changing business needs and priorities, maintaining flexibility in dynamic environments.
• Oversee the performance, development, and growth of direct reports through goal setting, evaluations, and mentorship, fostering a culture of excellence and collaboration within the team.
• Leverage employee engagement survey data to inform action plans aimed at enhancing team performance and satisfaction; analyze survey results, identify areas for improvement, and implement targeted initiatives to foster a more engaged and productive workforce, ensuring alignment with organizational objectives.
• HAVE FUN!
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