Office Manager (Full-Time)
Operations · Full-time
Grand Rapids, MI, USA
USD up to 56.5 / year
Posted on Oct 30, 2026
Office Manager (Full-Time)
Autism Center of Childhood Development
The Office Manager is responsible for overseeing the day-to-day operations of the Autism Center of Childhood Development (ACCD), ensuring efficient workflow, administrative accuracy, and a supportive environment for staff and clients. This includes direct supervision of the Administrative Coordinators assigned to the ACCD. The Office Manager aids departmental leadership through process improvement initiatives to ensure efficient and effective workflow across all departmental programs. Co-lead networking, marketing, and building relationships with area partners to meet our community’s needs through the ongoing development of client pipelines.
Why Wedgwood?
Since 1960, Wedgwood Christian Services has been dedicated to boldly taking on the toughest mental health and behavioral health problems in West Michigan. We serve children, teens, families, and adults through residential care, counseling services, and community programs.
Responsibilities
- Coordinate office activities and delegate tasks to administrative staff to ensure optimal service delivery.
- Ensure the office environment is maintained in a professional, clean, and organized manner.
- Assist with scheduling and coordination of events as needed (staff morale events, training, external events, etc.).
- Market and network with community partners, alongside the Director of the ACCD, the Associate Director, Clinical Supervisors, and the Advancement Team.
- Ensure the highest level of customer service is provided to clients, addressing inquiries, scheduling appointments, and resolving issues efficiently.
- Manage the intake and patient registration processes, maintaining confidentiality and compliance with HIPAA and other regulatory standards.
- Ensure that the office follows all healthcare regulations, including patient privacy laws, billing procedures, and clinical documentation standards.
- Maintain accurate records of patient information, office supplies, and administrative documentation.
- Coordinate EMR communications with the Director of the ACCD, the Associate Director, Clinical Supervisor, BCBAs, and Administrative Coordinators.
- Assist with financial operations, including insurance verification, patient billing, authorizations, patient billing, tracking payments, and processing insurance claims.
- Coordinate funder audits, working with QA, training, clinical, and HR as needed.
- Monitor office budget, expenses, and supply inventory to ensure cost-effective operations.
- Coordinate the scheduling of client appointments and clinical staff meetings, ensuring that calendars are managed efficiently.
- Manage office resources, including inventory, supplies, and equipment, to ensure the team has what they need to perform effectively.
- Identify opportunities to improve office processes, workflows, and client satisfaction.
- Supervise administrative staff, including scheduling, training, and performance management.
- Collaborate with clinical team members to facilitate communication and support between administrative and clinical functions.
- Responsible for timely Quality Assurance compliance as related to employee’s roles and functions.
- Participate in weekly supervision meetings with Administrative Coordinators.
- Other duties as assigned.
Background & Qualifications
- A minimum of 3 years of administrative experience required; Two years of supervisory or management experience; or an equivalent combination of education and experience preferred.
- Familiarity with and prior experience with standard computer word processing programs is required.
- Proven organizational skills and the ability to prioritize administrative workload.
- Excellent communication skills, both written and spoken, and active listening skills. Ability to interact positively and professionally with department directors, managers, outside agency representatives, and members of the public from a wide range of cultural and socioeconomic backgrounds and with widely divergent communication skills.
- Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose, and objectives of the agency.
Compensation
- Salary up to $56.5 based off prior experience
Location
- Onsite, 1260 Ekhart St NE, Grand Rapids, MI 49503
Benefits
- 403(b) with employer match
- Medical, dental, and vision coverage
- Free supplemental virtual PCP care with medical plan
- Health Savings & Flexible Spending Accounts
- Employer-paid short- and long-term disability
- Life insurance (up to 2x salary)
- Public Student Loan Forgiveness (PSLF) eligible employer
- Pet Insurance
- Legal Insurance
- On-site gymnasium & 24-hour wellness center (at main campus location)
- Tuition discounts through community partnerships
- Employee Assistance Program
Mission: Wedgwood Christian Services extends God's love to youth, adults, and families through professional counseling and educational services.
Core Values: Integrity, Compassion, Excellence, and Diversity
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