Community Care Manager (PT)
Wedgwood Christian Services
Customer Service
Grand Rapids, MI, USA
Posted on Jan 17, 2026
The Community Care Manager provides trauma-informed, community-based support to survivors of sex trafficking. This role focuses on direct client care, case coordination, and resource navigation for individuals recovering from sexual exploitation.
RESPONSIBILITIES:
- Provide holistic, survivor-centered services that integrate emotional, spiritual, and practical support through a trauma-informed and culturally responsive approach.
- Conduct needs assessments, develop individualized care plans, and offer mobile/community-based follow-up support.
- Provide life skills trainings for clients to identify gaps in knowledge and ensure long-term success.
- Assist clients in accessing services such as housing, healthcare, employment, and legal advocacy.
- Offer mobile or community-based support to meet clients where they are.
- Empower survivors through self-advocacy and by fostering sustainable community connections.
- Collaborate with internal teams and external partners to coordinate care and support services.
- Participate in case reviews, community coalitions, and advocacy efforts.
- Maintain accurate, timely documentation and contribute to program evaluation through outcomes tracking.
- Regular participation in supervision meetings and team meetings for the sharing of ideas, feedback, and department planning.
- Responsible for timely Quality Assurance compliance as related to employee’s roles and functions.
- Other duties as assigned
- Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.
QUALIFICATIONS:
- Bachelor's degree in business, Social Work, or related field of study required; Master’s degree is preferred.
- Minimum 2 years of experience working with vulnerable populations, ideally survivors of trafficking.
- Knowledge of trauma-informed care, complex trauma, and survivor-centered practices.
- Ability to work independently, maintain boundaries, and demonstrate cultural humility.
- Ability to work on tight deadlines.
- For transportation purposes must have a valid driver's license
- Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.
HOURS OF WORK: Variable hours with flexibility to work evenings or weekends based on client needs. 20-25 hours weekly.
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