Shift Supervisor (Full-Time) | Residential Behavioral Health
Wedgwood Christian Services
People & HR, Operations
Grand Rapids, MI, USA
USD 24-24 / hour
Posted on Dec 20, 2025
Shift Supervisor (Full-Time) - Residential Behavioral Health
Zondervan Program | Boys Ages 14-18
Why Wedgwood?
Since 1960, Wedgwood Christian Services has been dedicated to boldly taking on the toughest mental health and behavioral health problems in West Michigan. We serve children, teens, families, and adults through residential care, counseling services, and community programs.
Lead a Trauma-Informed Residential Treatment Team
We are seeking a Shift Supervisor to provide direct care and on-shift leadership within our residential behavioral health program serving adolescent boys (ages 14–18). Many of the youth in our Zondervan Program have never experienced consistent safety or stability.
As a Shift Supervisor, you will serve as both a mentor to youth and a leader to staff—ensuring consistency in care, guiding daily operations, and supporting a therapeutic environment grounded in trauma-informed practices. You will play a critical role in maintaining structure, coaching staff, and ensuring high-quality care on every shift.
If you are passionate about behavioral health, trauma-informed residential care, leadership development, and youth advocacy, we invite you to apply.
Schedule:
- 4 weekdays (primarily 2nd shift) and every other weekend (Saturday & Sunday, rotating 1nd/2nd shift)
- 1st shift: 7am–3pm
- 2nd shift: 3pm–11pm
Compensation:
- $21-$23/hour
- Comprehensive benefits package
- Generous PTO package
- Time-and-a-half pay for hours worked on holidays
- Employer-paid training and re-certification
What You’ll Do
Working alongside our multidisciplinary treatment team, you will:
- Provide direction to direct care staff during assigned shifts
- Coordinate staff assignments to ensure appropriate coverage and effective treatment support
- Ensure completion of all shift responsibilities, including documentation, medication administration, and scheduled programming
- Support and guide staff in implementing individualized treatment plans
- Provide real-time coaching, feedback, and mentorship to promote staff development and team cohesion
- Assist with onboarding and training of new staff as assigned
- Create and maintain a safe, therapeutic environment grounded in the Sanctuary Model® (safety, emotional intelligence, open communication, and social learning)
- Build consistent, mentoring relationships with youth using trauma-informed and relationship-based approaches
- Utilize verbal de-escalation and crisis intervention techniques to support behavioral regulation
- Model and teach healthy communication, problem-solving, and daily living skills
- Support youth in developing life skills, self-worth, and positive identity formation
- Engage in structured recreational and skill-building activities
- Administer medications as assigned and support physical wellness routines
- Support residents’ health needs, including first aid response and coordination of medical care
- Transport residents to appointments, school, work, or community activities as needed
- Document and maintain accurate records in alignment with behavioral health standards
- Ensure adherence to all agency policies, procedures, and licensing requirements
Background & Qualifications
Required:
- At least 20 years of age
- High school diploma or GED
- Valid driver’s license
- Ability to lift 50 lbs. and safely perform physical interventions when necessary
- Ability to bend, twist, and support movement in a residential setting
- Alignment with Wedgwood’s Statement of Faith, vision, and values
Preferred Education:
- Social Work
- Psychology
- Counseling
- Human Services
- Criminal Justice (youth focus)
- Behavioral Health or related field
Preferred Experience:
- Experience working with at-risk youth
- Residential treatment, mental health, or juvenile justice settings
- Crisis intervention or trauma-informed environments
Benefits Include
- 403(b) with employer match
- Medical, dental, and vision coverage
- Free supplemental virtual PCP care with medical plan
- Health Savings & Flexible Spending Accounts
- Employer-paid short- and long-term disability
- Life insurance (up to 2x salary)
- Public Student Loan Forgiveness (PSLF) eligible employer
- Pet Insurance
- Legal Insurance
- Employee Assistance Program
- On-site gymnasium & 24-hour wellness center
- Beautiful on-campus walking trail
- Tuition discounts through community partnerships
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