Case Manager/Resource Coordinator
Wedgwood Christian Services
Muskegon, MI, USA
Posted on Friday, August 23, 2024
The Case Manager/Resource Coordinator provides intensive case management services to assigned clients in the community. They will coordinate resources between multiple agencies, meetings for clients, and provide education to clients and family on Family Engagement Therapy, Women’s Specialty focuses, and other applicable topics. They will work with local referral sources (i.e OBGYN clinics, partner organizations, etc.) to promote the program and generate new referrals and awareness of the program.
RESPONSIBILITIES:
- Develop case management plans for each client, working with the Clinical Supervisor and other team members when necessary. Prioritize client needs appropriately by seeking feedback from all involved parties.
- Provide a holistic approach, with specific attention and support to include family in programming, engaging family/natural supports in treatment, and empowering family/natural supports to help with decision making.
- Facilitate multiple case aspects to meet the health and human service needs of the client.
- Work to develop and maintain a resource listing for the applicable service area.
- Develop case management objectives and a quarterly case plan collaboratively with the client and other resources if applicable. In addition, facilitate a quarterly Case Review Meeting, with all parties in attendance, to discuss the client’s case management objectives and plan for the next quarter.
- Make routine visits to referral sources to generate referrals and promote the program. Serve as the lead community expert for promoting and marketing Women’s Specialty Services, the Family Engagement Team and other services in assigned geographical area.
- Track information, beginning at intake and admission, through treatment and into aftercare, which becomes part of the statistical data bank of Wedgwood. Track data as necessary for the program’s funding and PIHP or program requirements.
- Assure that all authorizations/reauthorizations or documentation/paperwork requirements are clinically appropriate and timely (according to contracts) for all county, State of Michigan, Court, and Managed Care Agencies.
- At client discharge, coordinate aftercare plans to ensure treatment continuity for the clients psychiatric, medical, and therapeutic care.
- Responsible for quality assurance compliance, including but not limited to participating in peer supervision, peer utilization reviews, compliance with service delivery criteria and reporting requirements for each individual served.
- Responsible for timely Quality Assurance compliance as related to employee’s roles and functions.
- Meet regularly with and make use of knowledge and skills of his/her supervisor through direct supervision, case review, and field observation as outlined by the program specifications.
- Participate in educational opportunities and trainings provided by the agency and through CMH that meet program requirements for continued development of skills and clinical expertise.
- Participate in the collaborative process of ongoing program development and provide input regarding suggested changes.
- Provide timely services as indicated in the program specifications and complete documentation requirements within the timeframes and content standards established by best practices.
- Assist with the professional growth of new hires by allowing job shadowing as needed.
- For the purposes of coordination of care, follow community partner, PIHP, CMH, and agency guidelines when providing treatment with patients receiving Medication-Assisted Treatment (MAT) or other medical treatment. Provide education to clients, family, and other involved parties on MAT.
- Professional Growth
- Keep informed of current resource availability in identified service area(s).
- Utilize educational opportunities and resources offered by the agency and through the profession for continued development of skills and clinical expertise, (conferences, In-services, Therapist Meetings, etc.)
- Use the knowledge and skills of his/her supervisor to increase understanding of treatment programming and to further professional development.
- Responsible for timely Quality Assurance compliance as related to employee’s roles and functions.
- Other duties as assigned
QUALIFICATIONS:
- Bachelor’s degree in Social Work, Psychology or another associated human service profession required.
- Experience working with adolescents, women and/or families preferred.
- Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.
HOURS OF WORK: 40 Hours per week (24 hour per week Community Outreach. and 16 hours per week Case Management)
BENEFITS:
- 403(b) retirement plan with employer match
- Low cost medical plans with great coverage options
- Holistic dental and vision plans
- Pet insurance
- Legal insurance
- Flexible Spending Accounts
- A Locally Partnered Employee Assistance Program
- Competitive time off
- Direct deposit
- Federal Student Loan Forgiveness
- Paid Holidays
- We also offer a variety of employer paid benefits for full time staff
- Short term disability
- Long term disability
- Life insurance up to 2x your annual salary
- Wedgwood is proud to offer a full gymnasium with an attached 24hr wellness center that houses a wide variety of workout equipment. Wedgwood is happy to provide this space to our staff at no cost.
- Walking trail that leads around the beautiful campus.
Wedgwood Christian Services
Since 1960, Wedgwood Christian Services has been dedicated to aggressively taking on the toughest problems facing children and families through residential care, counseling services, and community programs. Our goal is to support and help restore the physical, social, intellectual, emotional and spiritual well-being of children, adults, and families in our community.
Wedgwood is a local West Michigan agency, with offices bordering the coast of the beautiful Lake Michigan. Our main office is headquartered in Grand Rapids, Michigan, ranked in the top tier of the Best Places to Live in America according to Business Insider.
Mission: Wedgwood Christian Services extends God's love to youth, adults, and families through professional counseling and educational services.
Core Values: Integrity, Compassion, Excellence, and Diversity
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