Department Support Asst Newton Iowa FT Days

TH
Trinity Health

Customer Service

Posted on Jul 24, 2026

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Newton is family-friendly with a cost of living well below the national average. The Newton Community School District offers strong academics and activities and nearby colleges include DMACC Newton Campus. Families enjoy parks, a wellness center and a short commute to Des Moines for expanded cultural and educational opportunities.

MercyOne Newton Medical Center is a 48-bed acute-care hospital located 30 miles east of Des Moines, with emergency, cancer, cardiovascular, orthopedics, rehab, pediatrics and robotic surgery capabilities. It’s CMS-recognized for high-quality services and features a 50,000 sq ft medical office building adjacent to the campus.

Job Description

Want to learn more about MercyOne Newton? Click here: MercyOne Newton | MercyOne

Join the MercyOne Family! We are looking to hire a Department Support Assistant.

As a Department Support Assistant at MercyOne, performs clerical work and coordinates communications within the assigned nursing unit. Facilitates communication between the nursing unit and other hospital departments.

Schedule:

  • 8-hour shifts; Days M- F 8:00 AM – 4:40 PM

General Requirements:

  • Performs clerical duties for the nursing unit by maintaining charts; answering multi-line phones; greeting and assisting customers in a friendly and timely manner; and sorting and distributing mail.
  • Utilizes computer applications (Electronic Health Records, etc.) and communication technologies (Teletracking, Vocera, Hillrohm System, etc.) effectively.
  • Communicates patient information or department needs such as dietary, environmental services, and all Information Technology issues.
  • Maintains a safe, neat, and organized work environment by ordering and stocking supplies, forms, and equipment as necessary. Identifies and reports problems with supplies or equipment; enters repair requests; and conducts environmental rounding.
  • Prepare documents and records in compliance with regulatory requirements.
  • Demonstrates work practices consistent with safety, security, and infection control policies, including adhering to the Safe Medication Handling protocol for both delivery and removal of medications.
  • Conducts auditing of records, data, and transactions per unit management team request.
  • Maintains meeting room schedules.
  • Other duties as needed and assigned by the manager.

Minimum Requirements:

  • Must be at least 16 years of age.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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