Supervisor Service Coordination
Trinity Health
People & HR, Operations
Remote
Posted on Apr 30, 2026
Employment Type:
Full timeShift:
Description:
POSIITON PURPOSE:
The Service Coordination Supervisor leads and supports a team of service coordinators to ensure efficient delivery of services to clients. This role is responsible for overseeing daily operations, maintaining quality standards, resolving escalated issues, and ensuring compliance with organizational policies and regulatory requirements. The supervisor also plays a key role in staff development, performance management, and process improvement.
WHAT YOU WILL DO:
- Supervise, train, and mentor service coordination staff
- Monitor team performance and ensure service delivery meets quality and timeliness standards
- Manage daily workflow, scheduling, and case assignments
- Serve as a point of escalation for complex client issues or service concerns
- Ensure compliance with internal policies, contractual obligations, and applicable regulations
- Analyze performance metrics and implement process improvements
- Collaborate with other departments to enhance service delivery
- Conduct regular team meetings and performance evaluations
- Assist in hiring, onboarding, and training new employees
- Maintain accurate documentation and reporting
MINIMUM QUALIFICATION:
- Master’s degree in social work, psychology, counseling, rehabilitation, education, or a related field plus at least three (3) years of mental health experience, including one (1) year of supervisory experience
OR - Bachelor’s degree in a human service–related field (or Registered Nurse) plus at least five (5) years of related experience, including two (2) years of supervisory experience
- Valid driver’s license and ability to operate a company vehicle
- Act 33/34/73clearaances
- Preemployment drug screen
POSITION HIGHLIGHTS AND BENEFITS:
- WORK SCHEDULE: This is an exempt position. Primarily daylight Monday-Friday with flexibility to meet program needs.
- On Call – Will provide back up on call responsibilities
- Great Benefit Package: (Benefits start Day 1 of employment): 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus more………
ABOUT PITTSBURGH MERCY
We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Traumatic events or circumstances, including homelessness
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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