Clinic Office Lead: Primary Care
Trinity Health
Posted on Apr 20, 2026
Employment Type:
Full timeShift:
Day ShiftDescription:
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.At MercyOne Genesis Medical Group, we are dedicated to providing a medical home with high quality care where the focus is on you and your family’s health. We are the largest medical group in the Quad-Cities providing our community care where it wants it and care when it needs it.
Want to learn more about MercyOne Genesis Family Medical Center? Click here: MercyOne Genesis Family Medical Center | MercyOne
Join the MercyOne Family! We are looking to hire a Clinic Office Lead in our MercyOne Genesis Family Medical Center Clinic
As a CLinic Office Lead at MercyOne, you will be responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments, scheduling, patient registrations, and medical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects. The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.
Schedule:
- Full time 40 hours
- 8:00a-5:00p
- No weekend or Holidays
General Requirements:
- Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
- Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
- Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management.
- Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
- Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
- Maintains supply inventory and order supplies as assigned.
- Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
- Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
- Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
- Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
- Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.
- Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
- Other duties as needed and assigned by the manager.
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Education:
- Must be comfortable operating in a collaborative, shared leadership environment.
- Associate's degree in related field required. Equivalent years of experience in related fields may be considered in lieu of Associate’s degree.
- Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
- Is able to perform a variety of duties characterized by frequent change.
- Knowledge of medical terminology is preferred.
- Must display proper telephone etiquette.
- Must be able to demonstrate basic computer skills in a Windows environment.
- Must have good communication and diplomacy skills.
- Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
- Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
- Must maintain a high degree of confidentiality when dealing with patient and colleague information.
- Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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