Patient Access Representative L&D
Trinity Health
USD 19.64-28.8 / hour
Posted on Apr 3, 2026
Employment Type:
Full timeShift:
Description:
The Patient Access Representative serves as the first point of contact for patients and families, providing exceptional customer service while ensuring accurate registration, insurance verification, and financial clearance. This role plays a critical part in supporting patient satisfaction, regulatory compliance, and timely reimbursement.
Key Responsibilities
Provide patient‑focused customer service to patients, families, physicians, and clinical staff
Perform inpatient and/or outpatient registration, ensuring accurate demographic and insurance information
Verify insurance eligibility, benefits, referrals, pre‑certifications, and authorizations
Explain financial responsibility, including copays, deductibles, and self‑pay estimates, in a clear and compassionate manner
Collect patient payments at time of service in accordance with organizational policies
Ensure compliance with Medicare medical necessity guidelines and payer-specific requirements
Maintain accuracy and confidentiality while documenting information in registration systems
Respond to inquiries and resolve issues related to patient access and financial clearance
Qualifications
High school diploma or equivalent required
Previous experience in healthcare registration, patient access, or medical front office preferred
Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
Strong customer service, communication, and interpersonal skills
Attention to detail with the ability to work efficiently in a fast‑paced environment
Basic computer skills and experience with electronic health record systems preferred
Work Environment
This position may work in inpatient, outpatient, emergency, or procedural settings and requires flexibility to meet patient care and operational needs.
Why Join Our Team
Opportunity to make a meaningful impact on the patient experience
Collaborative healthcare environment
Training and growth opportunities within Patient Access
Pay Range based on experience and location: $19.64-28.80
Mission Statement:
·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Vision:
·To be world-renowned for passionate patient care and outstanding clinical outcomes.
Core Values:
·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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