POSITION SUMMARY:

Responsible for the accurate and efficient scheduling of diagnostic and operative procedures for the hospital, diagnostic testing units

and the surgery centers. Maintains a professional working relationship with physicians, their office staff, and the facility Managers

and Coordinators. Acts as a resource for the customers. Must be able to work on multiple job tasks simultaneously and have good

prioritization skills. Must be self-directed and have a strong commitment to customer service. Maintains confidentiality.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

High School graduate; additional college coursework preferred. Previous scheduling or medical office experience; Participates in

training program and continuing education; updates and maintains knowledge and skills related to specific areas of expertise. Medical

terminology preferred.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of

expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Strong organizational and time management skills required. Effective oral and written communication skills required. Past

experience in PC utilization required, with a proficient use of a Windows environment.

WORK ENVIRONMENT AND HAZARDS:

Office environment. Exposure Class I and II.

PHYSICAL DEMANDS:

Sedentary work; standing, walking and sitting for prolonged periods of time, repetitive motion of hands, fingers and wrists.

WORK CONTACT GROUP:

Employees, medical staff, physician’s office staff, patients, service departments, and various regulatory and professional agency staff.

SUPERVISED BY:

Patient Access Manager

SUPERVISES:

None

CAREER PATH:

Level 2, Level 3Access Scheduler Representative, Coordinator, Manager

General Performance Criteria: Access Scheduler Representative

Criteria

Expectations

Exceeds Meets Below

Co-ordinates and schedules surgical and diagnostic patient procedures between surgeons and their

office staff, anesthesiology, external and internal providers according to established protocols.

Schedules patient procedures in effort to maximize the efficiency, cost-effectiveness and utilization of

human and facility resources; making the patient and their needs the primary focus.

Accountable for the completeness and accuracy of data entry into the scheduling system, including

patient demographics, procedures, laterality, equipment, assistant services, patient care needs and

procedure time.

As a part of the team, is accountable for the flow, completeness and accuracy of the surgical order

form surgical information.

Collaborates extensively with other schedulers and manager to assure maximum utilization of block

and open time in each surgical facility.

Collaborates with multiple network service areas, such as Pre-admission Testing, Patient Access, OP

surgical centers, Medical Imaging. To ensure appropriate and accurate patient scheduling access to

all network services.

Accountable to utilize excellent and professional telephone skills with all customers.

Is effective in the utilization of verbal and written medical terminiology when scheduling in the

surgical and diagnostic service areas.

Effectively utilizes a variety of office computer programs, such as Microsoft Office, as well as the

ability and willingness to learn new computerized resources PHS, HPF.

Performs other clerical tasks to support manager (i.e. QA related audits).

Actively participates in the development of work schedule to accommodate patient flow and meet

departmental/staffing needs.

Has the ability to process issues utilizing policy, procedures and leadership input.

Professional and Staff Development

Supports/participates with the orientation process for new team members.

Participates in huddles, line ups, staff and employee meetings.

Participates in voluntary and required inservice and educational activities.

Participates in performance improvement activities by identifying and implementing a positive

change when areas needing improvement are identified.

Demonstrates conflict resolution by consistently utilizing non-threatening, honest and clear

communication. Resolves conflict with co-worker in a positive manner with the goal to reach

mutually agreeable solution.

Displays commitment of the Hospital Mission

Adheres to standard policies related to infection control, fire and safety, personnel policies and

departmental procedures. Is knowledgeable and compliant of hospital policy, customer service

standards and adheres to hospital confidentiality statement.

Facilitates patient and information flow by directing patients to correct locations. Maintains good

relations with all customers and respects patient rights to privacy.

Demonstrates excellent communication skills, team concepts and delivers exceptional customer

service to our patients, visitors and colleagues.

Pay range based on experience and Location $17.85-$25.90

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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