Referral Support Specialist (RSS)-PRN
Trinity Health
Customer Service
Remote
Posted on Mar 13, 2026
Employment Type:
Part timeShift:
Day ShiftDescription:
Position Purpose
The Referral Support Specialist (RSS) plays a key role within the Trinity Health At Home (THAH) Customer Care Center (C3). Serving as an on‑site partner to hospital-based liaisons (HCCs), the RSS ensures seamless referral entry, accuracy of documentation, and insurance verification for designated payers. This position supports high-quality patient transitions by managing referrals from initial receipt through completion within Homecare Homebase (HCHB) and related systems. The RSS helps ensure patients receive timely care while upholding Trinity Health’s values and standards of excellence.
What You Will Do
Review and screen incoming referrals to determine appropriateness of care based on THAH guidelines.
Accept, import, and enter referrals into HCHB and maintain complete and accurate documentation in the electronic medical record.
Verify insurance authorization for applicable payers and validate referral accuracy using established checklists and resources.
Serve as the central liaison between the referral source, families, and THAH agencies to support a smooth referral process.
Ensure timely transmission of referral information to appropriate agency contacts for efficient scheduling.
Meet productivity standards and take ownership of follow‑up tasks to ensure patients are seen within required timeframes.
Enter Remote Patient Monitoring (RPM) referrals into EPIC accurately and promptly.
Communicate effectively with the Virtual Care Center/Intake regarding barriers or process updates.
Navigate multiple applications and online systems while maintaining professionalism, confidentiality, and adherence to Trinity Health’s Integrity Program and Code of Ethics.
Support pre‑active and lost kit follow-up work as needed.
Perform additional responsibilities as assigned based on business needs.
Minimum Qualifications
High School diploma required; Associate’s degree preferred.
2–4 years of industry-related experience.
Working knowledge of governmental reimbursement criteria; familiarity with third‑party/managed care contracts preferred.
Proficiency in Microsoft applications; experience with THAH software platforms preferred.
Previous healthcare experience demonstrating strong computer literacy.
Commitment to Trinity Health’s mission, ethics, and Behaviors of Excellence.
About Trinity Health At Home:
Trinity Health At Home is a leading provider of home-based care, rooted in a mission to serve with compassion and excellence. As part of Trinity Health, one of the largest Catholic health systems in the U.S., we are committed to holistic, person-centered care that supports healing and independence
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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