Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. Requires outstanding communication, critical-thinking and problem-solving skills, exceptional knowledge of the hospital’s mission and values as well as a passion for excellence. displays a high energy, can-do attitude in a highly visible position requiring a professional presence. Ability to perform basic patient care responsibilities to support experience and safety of our guests

Education

Minimum: High school diploma or equivalent combination of experience and education.

Preferred: Associates degree in business or related field.

Related Experience

Minimum: Two years guest/customer services experience

Other Knowledge, Skills and Abilities

Minimum: Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Demonstrated experience with Microsoft office products (word processing, spreadsheets, database and presentation software). Professional presence and vocabulary. Pleasant and helpful demeanor. Interpersonal and positive. Self directed and ability to exercise independent judgment. Team player.

Computer Competency

Familiarity with standard desktop and windows-based computer system, including email, e-learning,

intranet and computer navigation. Ability to use other software required to perform essential functions.

Physical/Mental

Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard and phone. Ability to push guest or patient in wheelchair

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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