Lab Customer Service Rep, Full-time

TH
Trinity Health

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Customer Service

Grand Rapids, MI, USA

Posted 6+ months ago

Employment Type:

Full time

Shift:

Day Shift

Description:

.Highlights:
• Depending on the practice 7am – 7pm variable.
• Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
• Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Responsible for answering outpatient lab related questions from outpatient nurses, doctors, and patients, and for troubleshooting issues including ordering tests, investigating missing tests, correcting charges, and other testing logistics.
 Faxes laboratory results to the appropriate parties in a timely manner.
 Contacts facilities including doctor's offices and nursing homes to reconcile specimens sent to the laboratory that lack essential information for processing or are unacceptable for testing.
 Provides guidance to outpatient phlebotomy staff and nurses at physician offices on 1) the proper method of collecting various outpatient specimens (blood, stool, urine, swabs, etc., and 2) ordering complex laboratory tests.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

This job is no longer accepting applications

See open jobs at Trinity Health.See open jobs similar to "Lab Customer Service Rep, Full-time" Hello West Michigan.
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