Clinical Coordinator - Pharmacy Systems and Operations
Trinity Health
Operations
Muskegon, MI, USA
Posted on Oct 4, 2024
Employment Type:
Full timeShift:
Day ShiftDescription:
The Pharmacy Systems and Operations Coordinator oversees the implementation, maintenance, and quality assurance of pharmacy technologies and medication use improvement initiatives. Serves as liaison between pharmacy, nursing, and medical staff, other healthcare professionals, and corporate pharmacy services to ensure safe, timely, efficient, equitable, effective, and patient-centered medication use safe.Scope of responsibilities include pharmacy automation and technology systems, distribution operations, compounding and preparation, and education related to all aspects of pharmacy operations. Project management, oversight and involvement will range from independent work on small projects, to leading teams on large scale system-wide changes. Many projects will involve departments external to pharmacy and the coordinator will be required to use advanced communication and project management skills lead quality and efficiency improvement efforts. An understanding of and the ability to apply lean principles is important to success in this position.
The Pharmacy Systems and Operations Coordinator reports directly to the Clinical Pharmacy Manager but may also support other Managers.
Qualifications:
Education
- Minimum: Bachelors of Science in Pharmacy or PharmD.
- Preferred: PharmD and MS or MBA focused on operation management and performance improvement
Credentials/Licensure
- Minimum: Registered Pharmacist, Michigan Licensure
- Preferred: ASHP Accredited PGY-1 Residency and PGY-2 Pharmacy Administration Residency.
Related Experience
- Minimum: Five years of Pharmacy medication systems and/or operations experience in an acute care environment or completion of a two-year pharmacy medications systems and / or management residency training program.
- Preferred: Certifications and experience directly applicable to the pharmacy department.
Other Knowledge, Skills and Abilities
- Preferred: Specialized training in personnel management, conflict resolution, negotiations, and contract management.
Computer Competency
- Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.
Physical/Mental
- Minimum: Sit, stand, stoop, twist, walk (30% - 80% of work time). Lift, carry, push pull objects weighing up to 20 lbs. (10% of work time). Perform detailed tasks with frequent interruptions & changing priorities (80% of work time). Hear speech and distinguish sounds; speak loudly and softly; utilize near vision; fine motor skills and manual dexterity
Job Duties and Essential Functions:
The Pharmacy Systems and Operations Clinical Coordinator is responsible for the following:
Pharmacy System and Operations Coordination and Implementation.
- Responsible for operational systems to assure appropriate prescribing, distribution, administration, and monitoring outcomes of drug therapy process.
- In collaboration with Inpatient Pharmacy Manager and Pharmacy Operations Manager assist in oversight of day-to-day operations while identifying and resolving problems which occur.
- Manage technology and automation to allow for optimum resources. Assure that existing automation is being utilized at the highest level of efficiency and develop efficiency standards for each.
- Evaluate new automation that may bring additional value to Trinity Health.
- Sustain compliance within sterile compounding (USP 797), non-sterile compounding practices (USP 795) and handing of hazardous drugs (USP 800).
- Infusion pump drug libraries (e.g. CADD, PCA, Syringe – Coordinates the development and maintenance of drug libraries in infusion pumps including available concentrations and guardrails
- Assist and coordinate efforts to ensure operations meet compliance and quality improvement standards and initiatives.
- Planning and project management for specific projects and new services related to departmental goals.
- Write and/or review policies and procedures.
- Conduct post-implementation assessment of pharmacy automation enhancements and new pharmacy programs to ensure desired changes are achieved. Change systems to achieve desired results.
- Prepare work plans, identifying steps involved, resources required and parties who should be involved both within and outside the department.
Financial Management
- Sustain efforts to improve financial performance in assigned areas of responsibility.
- Coordinates and maintains pharmacy dashboards related to pharmacy workload and productivity.
- Identify opportunities to redesign operational systems to maximize labor and operational efficiency.
Medication Use Outcomes and Stewardship
- Represents department and organization at System Office and/or local Health Ministry committees/subcommittees and various advisory committees.
- Supports appropriate drug utilization across full continuum of patient care as defined by Managers.
- Monitor prescription costs and drug utilization trends across the full continuum of care and makes recommendations that promote the cost-effective use of pharmaceuticals.
- Monitor internal and external quality metrics related to medication use and quality improvement initiatives as necessary.
- Enforces state and federal licensing regulations (DEA, CMS, MDPH, JCAHO Michigan Department of Licensing and Regulation, etc.) governing the receipt, handling, storage, distribution and waste of controlled substances and investigational drugs.
Human resource management
- Hold pharmacy colleagues accountable to practice and service standards of the department and institution. Notifies Managers of any personnel issues in a proactive and timely manner.
- Supports recruitment interviews of candidates for open positions.
- Assure proper training for end users and competency validation.
- Develops standard work, provides coaching, monitors progress, and provide feedback to Manager on colleague performance.
- Supports pharmacist practice councils (i.e. Med-Surg and Critical Care) and pharmacist staff meetings.
- Participate as a member of pharmacy department and hospital multidisciplinary team and committees, including but not limited to the following: Pharmacist Committees, Inpatient Pharmacy Operations, Drug Shortages, Residency Advisory Committee.
- Member, various standing department and hospital multidisciplinary committees, ad hoc committees, and improvement teams as appropriate.
Teaching/ Scholarship
- Actively participate in the education of the next generation of pharmacists via pharmacy student clerkships, pharmacy internships, and post-graduate residency training programs.
- Serve as an advisor and/or preceptor for students/interns/residents on patient care and administrative rotations/residencies.
- Supports clinical research, residency projects, and acts as a career advisor to pharmacy residents.
Other
- Maintains knowledge of current trends and developments in the practice of pharmacy.
- Direct and/or indirect patient care activities for not more than 20% of salaried time.
- Creates a work climate that empowers colleagues and values their contributions.
- Behaves in accordance with the Mission, Vision and Values of THM.
- Will perform other duties as assigned.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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