Officer, Corporate Security Field Operations
Steelcase
Operations
Grand Rapids, MI, USA
Posted on Jan 17, 2026
Do you thrive in roles where every day looks different, and your work helps keep people safe? Do you excel as a steady, reliable presence during both routine tasks and urgent situations? If you're seeking a meaningful second‑shift role that blends customer service, hands‑on problem‑solving, and long‑term stability, this could be the right fit for you.
Helping You Thrive By:
- Offering competitive wages and benefits, that support your life both in and out of work
- Receiving a second‑shift premium
- Working from a predictable, year‑long published schedule rotation:
- 7‑days‑on/2‑days‑off (Wednesday–Thursday), 8‑days‑on/4‑days‑off (Saturday–Tuesday) rotation that includes weekends and holidays, with holiday pay provided for holidays worked
- Participating in a structured 4–5 week training program led by experienced team members
- Being eligible for overtime when supporting coverage needs
You’ll Support Meaningful Work By:
- Responding to emergency incidents including medical, fire, environmental, and security‑related situations as the first on‑scene support
- Monitoring critical security systems, alarms, and LifeSafety programs from the Security Operations Center on a local and global scale
- Managing daily security operations such as visitor processing, trailer check‑ins, multi‑line phone system calls, badge support, and report documentation
- Conducting regular patrols, facility inspections, and weekly/monthly safety audits across assigned locations
- Collaborating with internal partners including Facilities, Health & Safety, HR, Logistics, and Operations to support workplace safety and coordinated incident response
- Assisting with de‑escalation, customer service interactions, and support for high‑stress or sensitive situations
- Participating in department projects or improvement initiatives based on interest, skill development, and business needs
Minimum Qualifications:
- High school diploma or equivalent
- Demonstrated customer service skills, including empathy, clear communication, and effective problem‑solving
- Ability to work the established second‑shift rotation, including weekends, holidays, and occasional overtime
- Ability to stand, walk, and lift more than 25 lbs as part of daily responsibilities
- Comfort working with computers and navigating multiple software applications
- Valid driver’s license with a clean driving record
- Availability to train on first shift (typically 7am–3pm) for the initial 4–5 week training period
Desired Skills and Experience:
- Prior experience in security, emergency response, or a customer‑facing role
- Experience using security systems, access control tools, or multi‑line phone systems
- Skill in de‑escalation, staying calm under pressure, and navigating sensitive situations
- Strong attention to detail with experience documenting incidents or writing reports
- Ability to collaborate effectively with cross‑functional partners (e.g., Facilities, HR, Logistics, Operations)
- Interest in learning new systems, processes, and protocols in a structured environment
Doing better for people and planet
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.
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