Reports to: Efficiency Programs Manager
Job Summary: This position is responsible for coordinating and administering HBPW’s efficiency rebates and income-qualified assistance programs.
Essential Duties
- Coordinate the workflow and records associated with HBPW’s Efficiency and Assistance programs.
- Assist customers and trade allies in understanding how to participate in the programs and complete rebate and assistance applications.
- Interview customers to establish their household’s income to ensure eligibility for Assistance programs
- Manage and resolve customer complaints and questions
- Maintain, update, and add entries to program databases accurately.
- Process applications, rebates, and incentive checks in a timely and accurate manner.
- Coordinate mailings and distributing materials as needed.
- Coordinate event logistics for trade ally, customers, and community events.
- Work collaboratively and cross-functionally with teammates and other HBPW staff to meet customer needs.
- Develop, document, and recommend office procedures and systems to streamline workflow.
- Perform all other tasks as assigned.
Essential Qualifications
- High school diploma or equivalent
- Computer skills to effectively utilize records management software, word processing, database, and spreadsheet software applications.
- Good interpersonal skills and the ability to work in many team situations.
- Ability to communicate effectively, both verbally and in writing; with customers, the community, and all levels of HBPW staff.
- Organized and able to prioritize workload.
- Ability to be flexible to handle a wide variety of tasks.
Preferred Qualifications
- Associate’s degree in Business, Environmental Science, Social Work, or other related field; or equivalent education and experience.
- Familiarity with the electric utility industry and environmental sustainability principles.
- Advanced Microsoft Excel knowledge along with database management experience
- Effective workplace skills as demonstrated through WorkKeys assessments (Workplace Documents – 4, Applied Math – 3, Graphic Literacy – 3).
Physical Requirements & Working Conditions
- Normal office environment with minimum discomfort due to noise, dirt and dust.
- Ability to work off hours on occasion due to scheduled work events.
- Mental ability to frequently handle pressures related to working on multiple projects requiring prioritization and attention to detail.
Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).
This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.
