Reports to: Customer Solutions Senior Manager
Job Summary: This position is responsible for coordinating and processing the billing and related customer service activities for all HBPW services.
Essential Duties
- Maintain daily billing and service order processing and related activities.
- Identify problems and recommend changes to improve variance reports, service orders, billing database, demand meter procedures, and other billing related matters.
- Export and import meter reading data.
- Enter and process service orders.
- Coordinate with Customer Service Manager to resolve meter related data problems.
- Manage direct payment and budget billing programs; including program enrollments, removals and payment verifications.
- Verify -Meter Data Management information and new meter installations within NorthStar; update related documentation and report problems.
- Reconcile and post daily cash receipts.
- Perform daily evaluations of billing data and identify errors.
- Process overpayment refunds.
- Produce routine cycle, monthly and seasonal reports.
- Support Meter Information Systems Specialist for defined tasks.
- Perform all other tasks as assigned.
Essential Qualifications
- Associate degree in Accounting or related field; or equivalent education and experience in utility billing.
- At least one year of experience in computerized utility or related billing systems.
- Interpersonal skills necessary to communicate with various levels of organizational personnel.
- Experience with word processing, database and spreadsheet software applications.
- Ability to make routine mathematical calculations with speed and accuracy.
Preferred Qualifications
- At three years of experience in computerized utility billing systems.
- Experience with utility billing software (Northstar).
- Accounting or office administration experience.
- Effective workplace skills as demonstrated through WorkKeys assessments (Workplace Documents – 5, Applied Math – 5, Graphic Literacy – 5).
Physical Requirements & Working Conditions
- This position offers the potential for flexibility to work remotely up to 40% per week.
- Ability to sit in one position for extended periods of time.
- Mental ability to frequently handle pressures related to working on multiple projects requiring attention to detail.
- Normal office environment with minimum discomfort due to noise, dirt and dust.
Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).
This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.
