Service Technician
Reports to: Service Supervisor
Job Summary: This position is responsible for utility staking, cross connection inspection, customer metering, and inspection of customer service line installations.
Essential Duties
- Operate “Miss Dig” program, including receiving and processing tickets, researching records, locating and staking of underground utility equipment.
- Inspect water customer plumbing, including commercial, industrial, and residential, for compliance with the BPW Cross-Connection Control Program.
- Inspect and test HBPW owned cross-connection control devices.
- Install, read, repair or remove water meters and related equipment in residential, commercial and industrial settings.
- Respond to and assist in various customer service needs and issues; provide instruction with the City’s claim process.
- Keep current in knowledge and understanding of company procedures, rates, rules, practices, standards, and application of construction materials.
- Inspect sewer and water mains or service installations and record accurate measurements and details.
- Measure and record locations of underground utilities, update and maintain records as appropriate.
- Perform all other tasks as assigned.
Essential Qualifications
- High school diploma or equivalent.
- Interpersonal skills necessary to provide courteous and accurate information and responses to community members, contractors and various levels of organizational staff.
- Ability to apply mathematical concepts used for measuring and testing.
- Ability to read and interpret utility drawings and specifications.
- Computer proficiency
- Ability to keep records organized.
- Residency within 20 miles of municipal boundaries.
- Effective workplace skills as demonstrated through WorkKeys assessments (Workplace Documents – 4, Graphic Literacy – 4, Workplace Observation – 3).
- Valid Michigan Driver’s License.
Certification Requirements
- Waterworks System Operator S-4 certification from the State of Michigan.
Preferred Qualifications
- Experience or training in wastewater collection and water distribution, construction and/or maintenance.
- Experience operating pipe and cable locator, electronic metal detector, combustible gas and oxygen deficiency detector, and cross connection control device testing equipment.
- Possession of a valid Michigan Commercial Driver’s License (Class A CDL) or the ability to obtain within 60 days of placement into this position.
Physical Requirements & Working Conditions
- Work includes occasional exposure to fumes, odors, dust, dirt and/or contact with chemicals or toxins.
- Ability to work in confined spaces and at elevated heights.
- Work includes proximity to environmental hazards associated with electrical, mechanical, and/or power equipment.
- Work includes outside working conditions with frequent exposure to extreme hot or cold weather conditions
- Mental ability to frequently handle pressures related to working on projects requiring attention to detail, and the simultaneous management of multiple projects.
Additional Considerations
- This position is covered by the HBPW Anti-Drug and Alcohol Misuse Prevention Plan (PHMSA).
- Successful applicant must authorize HBPW to contact former employers for PHMSA-relevant information.
Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).
This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.
