Security Shift Manager
Gun Lake Casino
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Posted 6+ months ago
Position Summary:
Perform responsibilities in accordance with all Company standards, policies, and procedures. Under direction supervise the operation of the Security Department. The Security Shift Manager will respond to incidents, write reports, and direct Team Members through scheduling, assigning duties, and performing general Security operations procedures. Maintain a safe and secure environment for our guest, our Team Members, and our company assets.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
- Supervise, plan, and schedule security duties for the Security Supervisors as directed by management.
- Assign work to Supervisors and Security Team Members and establish priorities.
- Train, inspect, and evaluate Supervisors and Security Team Members for alertness, appearance, and proper performance while on duty and correct deficiencies.
- Recommend the employment, promotion, and termination of security personnel.
- Respond to all non-routine incidents in a supervisory capacity ensuring appropriate action is taken and notifications are made.
- Supervise and evaluate security reports for accuracy and completeness.
- Ensure all incidents are thoroughly investigated, appropriate action is taken, and notifications are made.
- Assist in hiring, training, counseling, and evaluating department Team Members.
- Maintain clear and open communication upward, downward, and laterally as appropriate.
- Conduct follow-up investigations on reports as directed.
- Interact with Team Members, Guests, and/or the general public in a consistent manner and in the best interests of the organization.
- Assist in establishing, administering, and evaluating department policies and objectives, including standards of performance.
- Responsible for assigning, updating, and auditing proximity card reader access as directed.
- Responsible for reporting and monitoring of controlled keys through the key control alarm process.
- Responsible for checking and testing all life safety devices on property to ensure accessibility and functionality. Reporting and addressing any deficiencies as directed.
- Ensure Gaming Commission Regulations and requirements are met and followed by all Security Team Members.
- In the event of a life-threatening fire, shooting, flood, or other disaster, the Shift Manager will coordinate the emergency activities including notification of police, fire, Director of Security, and General Manager until the arrival of the responsible emergency department or executive.
- Determine and recommend changes to improve security operations.
- Provide and create a Guest experience that exceeds Guest expectations and builds loyalty.
- Practice teamwork, support fellow Team Members and treat one another the way we treat Guests to create an energized, positive work atmosphere.
- Practice excellent grooming and uniform standards. Overall appearance is to be immaculate, and nametag worn at all times.
- Give full attention to Guest opportunities and take ownership of these opportunities to ensure Guest satisfaction.
- Responsible for practicing, supporting, and always promoting Gun Lake Casino Resort’s Four Diamond Standards.
- Other job-related duties as assigned.
Essential Qualifications:
- Must be 21+ years of age.
- High school diploma or successful completion of a GED Certificate. College degree preferred.
- Four (4) years of experience as a Casino Security Officer, 1 year in a Casino Security Supervisory role, or 1 year in a Law Enforcement supervisory capacity.
- Must be detail-oriented and have the ability to communicate effectively in both oral and written format to Guests and various levels of organizational Team Members.
- Ability to effectively complete required documentation.
- Possess strong computer skills and be proficient in Microsoft Office suite, ADP, iTrak, and other relevant software applications.
- Demonstrate the ability to plan, organize work, and train Security Officers in the performance of their duties.
- Advanced computer skills with working knowledge in Microsoft Word, Excel, Access, and PowerPoint.
- Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
- Must have or be able to obtain an Alcohol Awareness Card (TIPS). If not already certified, training will be provided.
- Must have a valid Driver’s License.
- Must be able to work under flexible conditions, including overtime, evenings, weekends, and holidays, and testify in court on and off duty.
- Must possess strong interpersonal skills to relate to Guests and Team Members.
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
- Strength to subdue a person(s). Must be able to run after suspects and have the stamina to climb stairs, sit, stand, or walk for long periods of time. Must be able to drag an unconscious person during an evacuation.
- Requires an acute sense of smell and sound and the ability to communicate clearly and hear through a two-way radio and telephone.
- May require lifting of up to 50 lbs.
- Further physical requirements include but not limited to: standing, kneeling/crouching, walking, bending, lifting, climbing, grasping/handling, and reaching.
Work Conditions:
Work is typically in an area which may be unusually hot, cold, noisy, and may contain second-hand smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. These tasks include the maintenance and care of assigned areas. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
This job is no longer accepting applications
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