Wawye Oasis Supervisor
Gun Lake Casino
People & HR, Operations
Wayland, MI, USA
Posted on Jan 4, 2025
Position Summary:
The Wawyé Oasis Supervisor’s responsibility is to assist the Wawyé Manager in all aspects of Wawyé Oasis operations. The individual will take direction and be instrumental in orchestrating the planning, set up, and flawless execution of all booked events in Wawyé Oasis and other Food & Beverage venues. This role requires leadership experience, with the ability to motivate and manage a team effectively to achieve departmental goals and objectives. The incumbent must also have some banquets, beverage and/or pool operations management experience.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
- Assist the Wawyé Manager in providing guidance and support to the Wawyé Oasis team (pool staff, lifeguards, servers, bartenders, etc.) to ensure Team Members deliver exceptional experiences.
- Assist with the training of Team Members to ensure the proper steps of service and consistency in delivery.
- Foster a positive work environment that encourages teamwork and professional growth.
- Give support to all aspects of daily operations, including opening and closing procedures, staff scheduling, and inventory management. Implement and enforce health and safety standards to maintain a clean and safe environment for guests and staff.
- Supervise and motivate the Wawyé Oasis team, including pool staff, lifeguards, servers, bartenders, etc.
- Assign duties, provide training and guidance, and support to clients and guests.
- Monitor food and service quality to ensure consistency and guest satisfaction.
- Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” and AAA Four Diamond service standards at all times.
- Maintain a strong knowledge of the departmental offerings, including any menus and offerings.
- Serve as a primary point of contact for event organizers, providing attentive and responsive communication throughout the planning process.
- Interact with guests to ensure an outstanding experience and promptly address any concerns or feedback.
- Establishes and ensures compliance of departmental policies, practices procedures in accordance with Gun Lake Casino Resort’s Core Values (The 7 Grandfather Teachings), while maintaining AAA 4-Diamond service standards.
- Coordinate with various departments, including Catering & Sales, Marketing, Facilities, Hotel Front Desk, Security, and Internal Maintenance to ensure all aspects of events are seamlessly integrated.
- Work closely with the Marketing team to have clear understanding of each event’s expectations.
- Provide feedback for any events’ logistics or guest opportunities.
- Assist the Wawyé Manager in monitoring and managing expenses, including food, beverage, and supplies and labor costs, to maximize profitability while maintaining high-quality standards.
- Conduct post-event evaluations and gather feedback from guests to identify areas for improvement, promote cost efficiencies, and ensure continuous enhancement of services.
- Ensure compliance with Serve-Safe food safety and sanitation regulations, maintaining clean and organized service areas.
- Maintenance of all banquet/catering, events venue, pool deck furniture and equipment through proper handling and storage.
- Collaborate with the culinary team to understand guest preferences, receive feedback, and adjust to enhance the overall dining experience.
- Handle any Team Member or Guest opportunities.
- Evaluate, oversee, and provide coaching opportunities regarding job performance of Team Members.
- Provide ideas and suggestions to drive continuous improvements in Team Member Engagement and Guest Satisfaction while gaining understanding how to achieve annual targeted retention levels for the department.
- Foster a positive and collaborative work relationship with teams from Catering & Sales, Food & Beverage, Marketing, Internal Maintenance, Facilities, Security, Warehouse, Laundry, Hotel Front Desk, as well as third party vendors.
- All other duties as assigned.
Essential Qualifications:
- Must be 21+ years of age.
- High school diploma or GED equivalent required; some college or college degree preferred.
- Three (3) years experience in convention services or event planning, preferably in an upscale hotel or resort setting.
- Three (3) years of multi-unit supervisory experience in a fast-paced operation preferred.
- Two (2) years in a AAA Four Diamond casino or resort environment with a focus on guest service and hospitality management preferred.
- Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients and colleagues required.
- Familiarity with hotel and resort operations, including guest services, housekeeping, and Food & Beverage operations.
- Excellent organizational and multitasking abilities, with a keen attention to detail and the ability to thrive in a fast-paced environment.
- Proficiency in computer applications, including Versa, Delphi, Delphi Diagrams and MS Office preferred.
- Ability to clearly present information through the spoken or written word; talk with customers or team members; listen well.
- Ability to fluently read, write, and understand English.
- Must possess or be able to obtain a TIPS (Training for Intervention Procedures by Servers of Alcohol) certification card.
- Must possess or be able to obtain a ServSafe Food Handler certification.
- Must hold or be able to obtain Gun Lake Tribal Gaming Commission license.
- Must have the ability to compute basic mathematical calculations; recognize room size, occupancy capacity, and set up configurations.
- Should possess a strong familiarity with Audio/Visual, sound and lighting equipment, and other room technical specifications.
- Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
- Ability to work in a fast-paced, busy, and stressful environment and maintain physical stamina, and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Maintain a positive attitude toward work and engage with guests in a friendly and polite manner.
- Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
- Must be able to work with others, communicate well, and receive direction when needed to achieve department goals and objectives.
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
- Ability to read, write, and input data into the computer.
- Must have the manual dexterity to operate job-related equipment.
- Must have the ability to access all properties and areas.
- Ability to climb, bend, reach, walk, and stand for the duration of the shift.
- Must be capable of lifting 50 lbs with or without assistance.
Work Conditions:
Work is typically in an area which may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.
Work is typically in an open space glass atrium, multiple pools with sunlight exposure, and an average 80-degree temperature year-round. Work areas may be warm, cold, or noisy. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
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