F&B Food Server
Gun Lake Casino
Wayland, MI, USA
Posted on Oct 19, 2024
Position Summary:
The F&B Food Server’s primary responsibility is to serve Guests in a quick, efficient, and courteous manner, in accordance with all Company standards, policies, and procedures, including but not limited to, taking and inputting accurate beverage orders, ensuring prompt delivery of all food and beverages, alcoholic and non-alcoholic. Pre-bus tables by removing dirty plates and silverware that Guests are not using. They must also possess knowledge of all casino-wide features and promotions to be able to assist their Guests with any questions.
About Us:
At Gun Lake Casino, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
- Responsible for practicing, supporting and promoting Gun Lake Casino’s “Unsurpassed Service” standards at all times.
- Promptly greet Guests; take food and beverage orders, follow the established sequence of service.
- Follow up with Guests periodically to assist with additional needs or requests.
- Demonstrate knowledge or menu items and specials. Take note of Guest requests, including special requests or allergen consideration.
- Communicate with back of the house to ensure orders are inputted correctly and requests are accommodated.
- Deliver food and beverage orders to Guests.
- Inform immediate supervisor of any product shortages and equipment needs.
- Behave in a positive, professional manner that reflects Gun Lake Casino practices.
- Practice and observe safety rules and regulations and encourage others to do so. Comply with all ServSafe expectations and practices.
- Maintain Gun Lake Casino’s personal grooming and uniform standards pursuant to the Company’s policies.
- Know where the SDS booklet is located for your area.
- Display knowledge of all emergency procedures.
- Inform manager on duty of any Team Member or Guest opportunities.
- Greet Guests with a smile and pleasant disposition in a timely manner in accordance with Sequence of Service practices.
- Serve Guests in a quick, efficient, and courteous manner, taking and inputting accurate beverage orders, ensuring prompt delivery of all beverages, alcoholic and non-alcoholic.
- Pre-bus tables by removing dirty plates, glasses, and silver that the Guests are not using.
- Must have a detailed knowledge of the menu, features, specials, beverages, preparation of food and prices.
- Must be able to prepare and pour drinks in a timely manner. Must pass Company testing and standards as it relates to free pouring, using a jigger and gun. Must have detailed knowledge and understanding of comp pours and portion size standards. Must be able to operate all soda, juice, and liquor guns.
- Must have detailed knowledge of suggestive selling techniques and upselling techniques.
- Observe and anticipate guest’s needs by keeping beverages filled throughout their meal.
- Ensure cleanliness of the tables and maintain their overall appearance. Responsible for removal of excess tableware and continuing table maintenance at all times, including but not limited to dinner plates, flatware, beverage glasses, coffee mugs and dessert dishes.
- Complete assigned side-work and any additional tasks assigned by your leadership team.
- Monitor the cleanliness of assigned station including floors and assist in keeping the area free of debris.
- All other duties as assigned.
Essential Qualifications:
- Must be at least 18 years of age.
- Must possess a High School Diploma or GED.
- Work experience in the gaming or hospitality industry is preferred.
- Must obtain a Gun Lake Tribal Gaming License.
- One (1) year of experience in a fast-paced, high volume, high-energy guest service-oriented restaurant preferred.
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Must demonstrate sound judgment and mature decision-making.
- Must possess and demonstrate great attention to detail in order to maintain unit’s appearance and operating standards.
- Must hold a TIPS alcohol training certification card.
- Must manage time effectively with minimum supervision.
- Must be able to work a flexible schedule.
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
- Requires normal dexterity to operate job-related equipment.
- Requires the physical ability to stand for long periods of time, walk frequently bend or reach to a height of 6 feet with or without assistance.
- Must be capable of lifting 50 lbs. with or without assistance.
- Ability to stoop, crouch and kneel.
Work Conditions:
Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires passing a criminal background investigation and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
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