RN Care Manager - Center for Health and Well-being
Grand Valley State University
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Allendale Charter Twp, MI, USA
USD 88k-91k / year
Posted on Jul 25, 2025
This position provides care management and care coordination for adult and pediatric patients with complex illness, in the primary care setting, under minimal supervision. In partnership with the primary care practice leadership team, this position leads care management within the team through process improvement, workflow redesign, aiding with training, and delegating to other members of the team. This role serves in an expanded health care role to collaborate with specialists, members of the health care team, and patients and families to ensure the delivery of quality, efficient, and cost-effective health care services. Assesses plans, implements, coordinates, monitors, and evaluates all options and services with the goal of optimizing the patient’s health status. Integrates evidence-based clinical guidelines, preventive guidelines, and protocols, in the development of individualized care plans that are patient-centric, promoting quality and efficiency in the delivery of health care. Provides targeted interventions to avoid hospitalization and emergency room visits. Coordinates care across settings and helps patient/families understand health care options.
Salary & Benefits:
Minimum starting salary of $88,000 - $91,000, commensurate with experience.
Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
Primary Duties:
Identifies the targeted population within practice site(s), per primary care provider (PCP) referral or insurer reports.
Assesses the healthcare, educational, and psychological needs of the patient/family. Collaborates with PCP, patient, and members of the health care team, to assess patient, develop and implement as agreed upon plan.
Provides self-management support and empowers the patient to achieve optimal health and independence.
Implements evidence-based care, chronic disease protocols and guidelines.
Utilizes insurer reports to identify patient with chronic conditions including the use of risk stratification to recognize gaps in care.
Utilizes patient list to ensure overdue tests/labs are completed, monitors individual patient progress and population management.
Coordinates patient care by linking patients to resources, including community resources.
Provides follow-up with patient/family when patient transitions from one setting to another.
Completes post hospital discharge calls to perform medication reconciliation, review appointments with PCP or specialists, assess symptoms, teach warning signs, coordinates care, review discharge instructions, and address barriers to care.
Participates in continuous quality improvement to enhance care management in the office setting.
Maintains required documentation for all care management activities.
Perform other duties as required/assigned by leadership.
Required Knowledge, Skills and Abilities:
Bachelor of Science in Nursing
Care management experience
Experience as participant in continuous quality improvement
Completion of self-management support training
Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, patients, and families with diverse opinions, values, and religious and cultural beliefs.
Understands chronic disease management strategies and is able to implement appropriate protocols and guidelines.
Demonstrates ability to work autonomously and be directly accountable for practice.
Demonstrates ability to function effectively in a fluid, dynamic, and rapidly changing environment.
Demonstrates leadership qualities including time management, verbal and written communication skills, listening skills, problem solving, and decision-making, priority setting, work delegation and work organization.
Working Conditions:
Clinical office environment.
How to Apply:
Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact torreyes@gvsu.edu . If you need technical assistance, please contact Human Resources at hro@gvsu.edu.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.
Application Deadline:
Application review begins August 6. This posting may be closed at any time at the discretion of the University.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.
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