Database Assistant - University Counseling Center
Grand Valley State University
Legal
Allendale Charter Twp, MI, USA
Posted on Dec 20, 2024
The University Counseling Center (UCC) is the campus mental health unit, providing inclusive student-centered psychological services, outreach, and consultation. The center seeks to provide students with a warm and professional atmosphere to receive mental health and wellness services. The database assistant administers the center’s client database software and other office software, including configuring system options, utilizing reporting functions to summarize client data trends, and overseeing
computer hardware setup and basic support to staff. In addition, this position coordinates the department budget and reconciliation. The center and staff are collaborative, supportive, inclusive, and service-oriented.
computer hardware setup and basic support to staff. In addition, this position coordinates the department budget and reconciliation. The center and staff are collaborative, supportive, inclusive, and service-oriented.
Job Classification & Benefits:
C-4 Level. Minimum starting wage of $22.04 per hour
Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
Essential Functions:
System administrator for confidential client information database. The database, Titanium, includes statistical reporting features, note keeping features, and an appointment scheduling system.
Configure Titanium to aid in the collection and reporting of client data and to efficiently schedule client appointments. Train, update, and monitor staff in accurate use of Titanium scheduling/data codes.
Coordinate, compile, and logically format statistical data, tables, and reports generated from Titanium, including the Center’s annual reports and other data driven projects.
Provide database support for staff, including maintenance and troubleshooting of the client database (Titanium); telehealth systems (Zoom); and session recording system (Zoom); Consult with technology support as needed.
Coordinate the purchasing, setup, basic maintenance, training, and inventory management of office technology to ensure that equipment is configured and operational for staff.
Monitor and reconcile department budgets; Oversee all purchasing functions; Project spending to accomplish year-end goals, provide timely updates to Director.
Prepare and oversee contracts with outside vendors (e.g., speakers, technology support).
Occasional front office reception and client scheduling as needed (e.g., when other support staff are on vacation or absent).
Disseminate information that may require explanation and interpretation of established university and school policies and procedures (e.g., confidentially of client records, UCC policies/procedures) and direct distressed individuals to sources of additional information and services.
Design, disseminate, collect, and compile results of client satisfaction surveys.
Hire, coordinate, and supervise UCC student workers.
Assist leadership in special projects and assignments as needed.
Provide support to the Division of Student Affairs and departments as determined by divisional leadership.
Other related duties as assigned.
Required Qualifications:
High school graduate or equivalent.
Minimum of four years of relevant work experience.
Demonstrated administrative and organizational skills.
Experience with various computer software applications such as Microsoft Office and/or equivalent.
Data entry experience.
Typing and spelling competency, with grammar and proofreading skills.
Possess strong verbal and written communication skills.
Demonstrated experience to successfully provide quality customer service.
Demonstrated experience to successfully work independently, organize own work, and coordinate work activities of others.
Demonstrated experience to successfully coordinate large projects.
Demonstrated experience to handle multiple demands efficiently.
Demonstrated experience to successfully organize and prioritize workload.
Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement.
Demonstrated experience to successfully work under pressure and meet deadlines.
Demonstrated experience to successfully maintain satisfactory work performance, attendance records, and punctuality.
Ability to successfully maintain positive intercultural and interpersonal relationships.
Ability to be calm and composed with distressed parents and students.
Ability to maintain confidentiality regarding students utilizing counseling services.
Preferred Qualifications:
Associate or bachelor’s degree.
Budgetary/purchasing work experience.
Database systems experience.
Experience in a higher education setting.
Supervision experience.
Experience in a mental health, wellness, or medical setting.
Working Conditions:
Clinical office environment.
How to Apply:
Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact the University Counseling Center. If you need technical assistance, please contact Human Resources at hro@gvsu.edu or 616-331-2215.
Application Deadline:
Application closes on January 9, 2025.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.
Copyright 2024 Hello West Michigan. All rights reserved.