IT Services Specialist
Grand Valley State University
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Allendale Charter Twp, MI, USA
USD 34.17-34.17 / hour
Posted 6+ months ago
Grand Valley State University is seeking a full time IT Services Specialist in the Information Technology division.
The IT Services Specialist plays a critical role in supporting the use of core technologies, business applications, academic and event spaces.
This position will be primarily based out of the Allendale Campus location, with at least one day per week in Grand Rapids on the Pew Campus or Health Hill Campus. This position includes travel to Grand Valley State University Regional Campus locations monthly with some notice.
The schedule for this position is Tuesday to Saturday. Tuesday – Friday 9am to 6pm (with flexibility) and Saturday 7:30am to 4:30pm (with flexibility).
The IT Services Specialist plays a critical role in supporting the use of core technologies, business applications, academic and event spaces.
This position will be primarily based out of the Allendale Campus location, with at least one day per week in Grand Rapids on the Pew Campus or Health Hill Campus. This position includes travel to Grand Valley State University Regional Campus locations monthly with some notice.
The schedule for this position is Tuesday to Saturday. Tuesday – Friday 9am to 6pm (with flexibility) and Saturday 7:30am to 4:30pm (with flexibility).
Essential Functions:
- Provides technical support, documentation and training on use of presentation technologies for the university.
- Identifies equipment malfunctions. Install, repair, and maintains A/V and computers in office/academic spaces including classrooms, kiosks, and computer labs.
- Support specialty classrooms, distance and hybrid learning, and Active Learning Classrooms.
- Deploys equipment and provides technical assistance for university community's technology (monitors, printers, computers, etc.).
- Troubleshoots software and application, printing, networking, and wi-fi issues
- Supports University approved collaboration tools for office and classroom use (Zoom, Teams, OneDrive, etc.)
- Creates and processes incoming tickets via call center and/or our ITSM solution and escalates issues as necessary. Responds to technical emergencies
- Operates the event scheduling system (EMS). Manages the setup and tear down of technology for conferences & events including President's office.
- Processes loan requests and equipment reservations for faculty and staff.
- Works with vendors to resolve equipment issues, when appropriate.
- Assists with walk-up customer support for faculty, staff, and students in IT Services office areas.
- Supervision of student employees. Creates documentation for training, coordination, and scheduling.
- Other related duties as assigned
Non-Essential Functions:
- Assembles and installs data network components and other communications equipment connecting units with inside and outside service wires. Checks installed equipment for proper operation.
- Installs and repairs communication wiring/cables, splices cables, waterproofs cables, and similar duties. Performance of these duties may require working in tunnels or on ladders.
- Operates computer assisted design equipment in support of data networks.
- Specifies, trains for and monitors the use of test equipment.
- Provides technical assistance to users to determine system needs and cost.
- Ascertains equipment malfunctions using industry approved testing procedures, locates and diagnoses the nature of defect, and repairs malfunctions.
- Maintains data communication/fiber optic equipment and parts inventory/records; requisitions parts and equipment according to procedures.
- Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
Required Qualifications:
- High school graduate supplemented by a two-year degree in electronics of data communications or an equivalent combination of training and/or experience.
- Minimum of two years related experience in Computer and peripheral equipment repairs.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated working knowledge of electronics and sophisticated electronic testing equipment.
- Demonstrated knowledge of computer operating systems.
- Demonstrated ability to read and interpret complex electronic equipment schematics.
- Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
- Ability to work under inclement weather conditions.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
Preferred Qualifications:
- Bachelor’s degree.
- Supervisory experience.
- Experience in running and terminating data and fiber.
- Experience in video and audio technology.
- Familiar with principles of compressed video distance learning systems.
- Knowledge of ITIL foundations
- Ability to work flexible hours
- Experience leading projects
Supervision Received:
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
Supervision Exercised:
Hire, train, schedule and coordinate the work of student employees and may act as a subject matter expert in a specialty area to assist other members within the department/unit/division.
Salary: E3 Level. Minimum starting wage of $34.17 per hour.
- Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
Job Location: This position will be primarily based out of the Allendale Campus Location, with at least one day per week in Grand Rapids on the Pew Campus or Health Hill Campus. This position includes travel to Grand Valley State University Regional Campus locations monthly with some notice.
Job Type: 12 month, Full time. The schedule for this position is Tuesday to Saturday. Tuesday – Friday 9am to 6pm (with flexibility) and Saturday 7:30am to 4:30pm (with flexibility).
How to Apply: Please include a cover letter and resume. The online application will allow you to attach these documents electronically. If you need assistance, please call Human Resources at 616-331-2215.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.
Deadline: November 17, 2024
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.
This job is no longer accepting applications
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