Office Coordinator - Exploratory Academic Advising Center
Grand Valley State University
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Posted 6+ months ago
Summary: Provide administrative and clerical support to the staff in Exploratory Academic Advising Center for the planning, coordination and implementation of services provided to current and potential students. This is a full-time, in-person position, located on the Allendale campus. This position requires discretion and a commitment to diversity and inclusion, as well as a student-centered customer service focus. We are looking for individuals who can provide an inclusive, accessible and welcoming environment that encourages people to thrive. Candidates should have strong communication and interpersonal skills, such as the ability to interact with others with respect, empathy, and cultural humility. The candidate must be able to work collaboratively in a team environment, possess strong communication skills and be able to work independently to drive processes and meet deadlines.
Responsibilities:
- Provide administrative and clerical support for all staff in the Exploratory Academic Advising Center
- Manage front desk activities including answering telephones, managing calendars, assisting students with scheduling appointments via Navigate360 Software, and triaging academic questions which involves directing individuals to advisors and other sources of additional information as appropriate
- Hire, train, supervise, schedule, and coordinate the work of front desk student employees
- Promote a welcoming, friendly office environment
- Provide excellent customer service to students, faculty, and staff
- Maintain and organize departmental brochures, supplies, and general office needs
- Manage internal budgeting for Exploratory Advising Center including managing purchasing, travel, and reconciling monthly expenses in Workday
- Manage room reservations of both internal space and for programs, etc.
- Develop and distribute minutes for weekly staff meetings and other meetings as needed
- Generate correspondence, presentation materials, spreadsheets, graphics, meeting materials, and other similar items using various computer systems
- Support creation, updates, and maintenance of exploratory advising website
- Assign advisors to students as a part of the major declaration process
- Assist in communications to students as needed
- Assist with coordination, promotion, and implementation of staff projects, workshops, and events
- Assist with clerical duties associated with staff recruitment, selection and onboarding processes
- Assist with design and maintenance of the departmental website, Blackboard site, and social media
- Complete special projects and assignments as directed
Required Qualifications:
- High school graduate or equivalent
- Minimum of three years of relevant work experience
- Experience with various computer software applications such as Microsoft Office
- Demonstrated experience to successfully operate office equipment
- Data entry experience
- Typing and spelling competency with grammar and proofreading skills
- Possess strong verbal and written communication skills
- Demonstrated experience to successfully provide quality customer service
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others
- Ability to work under pressure and meet deadlines
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records
- Ability to successfully maintain positive intercultural and interpersonal relationships
Preferred Qualifications:
- Bachelor’s degree
- Higher education experience
- Demonstrated experience successfully working with college students
- Supervisory experience
- Demonstrated commitment to inclusion, diversity, equity, and access, including experience working with people from diverse backgrounds and identities
- Proficiency in various computer software applications such as Microsoft Office and/or equivalent
- Familiarity with EAB Navigate, Banner, and Workday
Job Classification: C3 Level. Minimum starting salary of $18.95 per hour.
Benefits are effective on the first day of employment!
- Medical: High deductible plan with HSA or a standard PPO plan available.
- Vision and Dental insurance offered.
- Generous 403B contributions by employer and employee vested after 2 years.
- Tuition is waived for undergraduate and graduate courses!
- Four weeks of accrued vacation
- Work Life Program to assist in achieving a balanced life between work and personal needs
Application Deadline: Friday, June 14 at 11:59PM
How to Apply: Attach your cover letter and resume. You may add additional required documents in the same file location as well. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact department contact & info. If you need technical assistance, please call Human Resources at 616-331-2215.
Visit www.gvsu.edu/jobs to apply. If you have questions about the position or the posting, please contact department contact & info. If you need technical assistance, please call Human Resources at 616-331-2215.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.
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