Enterprise Communications Infrastructure Engineer
Grand Valley State University
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Allendale Charter Twp, MI, USA
Posted 6+ months ago
Grand Valley State University is seeking two full time Enterprise Communications Infrastructure Engineer in the Information Technology division. See www.gvsu.edu/jobs for specific job requirements and how to apply. Grand Valley State University is an Affirmative Action/Equal Opportunity Institution.
Job Title: Enterprise Communications Infrastructure Engineer
Classification: E4
Department: Information Technology
Updated: March 2024
Job Summary: The Enterprise Communications Infrastructure Engineer is responsible for supporting, implementing, and optimizing critical IT infrastructure and Voice Systems.
Essential Functions:
- Supporting, implementing, and optimizing IT infrastructure and communication services.
- Works with management, end users, architects, engineers and various vendors regarding application, design and installation of infrastructure and communication services.
- Installs, configures, maintains, supports, and optimizes all university phone systems.
- Installs, maintains, and repairs university cable plant. These duties will require working in tunnels and on ladders.
- Determines appropriate architecture, topology and transmission requirements for voice, and data cabling systems based on established departmental and industry best-practices, guidelines, and standards.
- Researches, evaluates, and recommends new products practices, and/or procedures related to data and communications infrastructure.
- Evaluates, prioritizes, and implements system modifications and upgrades.
- Installs, configures, and maintains UPS equipment in data-comm equipment rooms.
- Works ticketing system incident, request, and change management processes.
- Assists with day-to-day network operations and incident response.
- Documents work performed.
- Maintains accurate records of appropriate hardware settings, stating equipment location and features, as built drawings of data and telecommunication systems, and system cable records.
- Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
- May supervise student employees and interns.
- Other related duties as assigned.
Non-Essential Functions:
- Deploy UCaaS physical devices and software clients to end-users.
- Assist with the installation and maintenance of network switches, routers, Wi-Fi equipment.
- Provides technical assistance and training to users to determine system needs and cost.
- Assists with installation and removal of servers within datacenters.
Required Qualifications:
- High school graduate.
- Minimum of four years’ experience in comprehensive design, installation, and support of communication infrastructure.
- Working Knowledge of IP addressing and routing.
- Working knowledge of personal computers.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
Preferred Qualifications:
- Bachelor's degree.
- Substantial experience in construction of wire plant for voice, data, and fiber.
- Experience with IP Telephony and UCaaS products.
- Experience configuring wireless devices.
- Experience with Zoom.
Supervision Received:
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
Supervision Exercised:
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Salary: E-4 Level. Minimum starting salary of $35.92
Benefits are effective on the first day of employment!
- Medical: High deductible plan with HSA or a standard PPO plan available.
- Vision and Dental insurance offered.
- Generous 403B contributions by employer and employee vested after 2 years.
- Tuition is waived for undergraduate and graduate courses!
- Up to four weeks of accrued vacation.
- Work Life Program to assist in achieving a balanced life between work and personal needs.
To see more: https://www.gvsu.edu/hro/benefits/professional-support-staff-benefits-457.htm
Campus: Allendale
Job Type: 12 month, Full-time, Normal Business Hours
How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you need technical assistance, please call Human Resources at 616-331-2215.
Application Deadline: May 28, 2024
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.
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