Badge Office Specialist
Gerald R. Ford International Airport
This job is no longer accepting applications
See open jobs at Gerald R. Ford International Airport.See open jobs similar to "Badge Office Specialist" Hello West Michigan.Grand Rapids, MI, USA
Posted on Jan 22, 2026
We invite individuals who are enthusiastic about the aviation industry and dedicated to providing a world-class experience to apply. Join us and be part of a dynamic team that values collaboration, supports each other's development, and embraces diverse ideas and perspectives.
Serving as Michigan's second busiest airport and recognized as one of the best small airports in the country by USA Today, Gerald R. Ford International Airport stands as a testament to West Michigan's vibrant growth. The airport serves over four million passengers annually, with seven commercial airline partners offering nonstop flights to over 30 destinations. As a vital economic engine in the region, it supports more than 40,000 jobs and contributes over $7 billion to the economy each year.
Gerald R. Ford International Airport has received multiple awards from Airports Council International World's 2023 Airport Service Quality (ASQ) Awards, including Best airport 2 to 5 million passengers in North America; Airport with the Most Dedicated Staff in North America; Easiest Airport Journey in North America; Most Enjoyable Airport in North America; and Cleanest Airport in North America. Managed and operated by the Gerald R. Ford International Airport Authority, the airport is committed to creating an exceptional travel experience for our passengers while fostering growth and prosperity for all of West Michigan. Our team is dedicated, passionate, and focused on innovation, making it a great place to build a rewarding career.
JOB SUMMARY:
Under supervision of the Badge Office Supervisor, the Badge Office Specialist performs frontline identification (ID) credentialing functions. Due to the nature of this work, the employee is responsible for maintaining the storage and confidentiality of large amounts of security sensitive information and personal identifying information. The employee must adhere to all credentialing requirements as set forth in the airport security program and TSA security directives. All work performed by the employee is subject to regular audits by the TSA.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Listed examples are illustrative and representative of the tasks required of this classification but are not intended to be complete or exhaustive of this position.
- Process applicant fingerprints and submit biographical data of ID applicants for security threat assessments in the methods required by TSA security directives.
- Coordinates classes for SIDA, non-movement driving, and other trainings through the use of a computerized training system.
- Produce and issue the appropriate ID badges through Identity Management software.
- Receives and responds to requests for information and assistance from customers, staff, tenants and the public and provides referrals to appropriate resources.
- Works with Airport Lost and Found Software to assure property is stored, maintained, and released in accordance with Airport Policy and Procedure.
- Utilize Genetec Badging Solution and Genetec Access Control System to assign access rights.
- Other duties as assigned.
REQUIRED KNOWLEDGE AND SKILLS:
- High school diploma or GED and 2 years of successful office/clerical experience, or an equivalent combination of education and work experience.
- Demonstrated proficiency in the use of word-processing, spreadsheet, database and other applications software.
- Ability to prioritize the workload.
- Ability to organize and maintain files.
- Ability to interact positively and professionally with customers, coworkers, administrators, supervisors and other staff and members of the public from widely divergent cultural backgrounds.
- Must have the ability to maintain confidential information.
- Work processes require the application of procedural knowledge of internal and external rules, regulations, TSA requirements and protocols related to the work of the department.
- Work is performed under general supervision with some latitude for independent judgment and action.
QUALIFICATIONS AND REQUIREMENTS:
- Trusted Agent Certification (ACE) needed within twelve (12) months
NOTES:
- Candidate must be able to pass the required FBI fingerprint-based criminal history record check, TSA Security Threat Assessment, and pre-hire and random drug and alcohol screenings.
- Candidate must maintain an appropriate level airport badge at all times.
LICENSES AND CERTIFICATIONS:
- None
PHYSICAL REQUIREMENTS:
- Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.
WORK ENVIRONMENT:
- Occasionally required to work beyond normal working hours.
- Primarily indoors, subject to sitting, standing, walking, or using a telephone for extended periods of time.
- Subject to continuous exposure to light and glare from a computer monitor.
- Subject to frequent, low-level noise from a keyboard, ten-key, photocopier, telephone, or other office equipment.
SUPERVISORY RESPONSIBILITIES:
- None
MANDATORY TRAINING:
- None
Variable 8 hour shift, with core hours of 9:00am - 3:00pm
Copyright 2024 Hello West Michigan. All rights reserved.