Coordinator, Concert Hospitality (Experience)
Frederik Meijer Gardens & Sculpture Park
Grand Rapids, MI, USA
Posted on Apr 9, 2026
| Position: Coordinator, Concert Hospitality (Experience) | ||
| ||
| Job Id: 791 | ||
| # of Openings: 1 | ||
| | ||
| Coordinator, Concert Hospitality (Experience) Location: Grand Rapids, MISchedule: Part-Time, Hourly, Non-Exempt, 25-29 hours per week | Evenings, weekends, and holidays required (concert-driven schedule) Be Part of a World-Class Guest Experience At Frederik Meijer Gardens & Sculpture Park, our concert series brings world-class talent and unforgettable experiences to thousands of guests each season. The guest experience--from arrival to final encore--is central to that success. We are seeking a Concert Hospitality (Experience) Coordinator who thrives in fast-paced environments and is passionate about creating seamless, welcoming, and well-organized experiences for every guest. Why This Role Matters This role serves as the front-of-house lead for concert hospitality, ensuring smooth entry, seating, and guest flow throughout the event. You play a critical role in shaping how guests experience concerts from the moment they arrive to the moment they leave. What You’ll Do Lead Front-of-House Guest Experience
Coordinate Concert-Day Operations
Lead & Support Volunteers
Collaborate Across Teams
Support Event Wrap-Up & Continuous Improvement
What You Bring
What Makes This Opportunity Unique
Our Values We look for team members who embody:
If you enjoy creating exceptional guest experiences and thrive in live event environments, we'd love to hear from you. Working Conditions: This role operates in a concert-driven, guest-facing environment across multiple indoor and outdoor locations, including amphitheater seating areas, sponsor lounges, hospitality suites, and service zones. The schedule includes evenings, weekdays, and holidays, with hours that vary based on concert programming. The position requires frequent movement between hospitality areas and event spaces, often in crowded, high-energy environments. Work conditions may include dim lighting, amplified sound, and active event setups. Regular interaction with guests, volunteers, artists, and cross-functional teams is expected, requiring professionalism and discretion. Outdoor exposure to weather conditions such as heat, cold, and precipitation is common. Physical Requirements: This role requires the ability to stand and walk for extended periods, often 6-8 hours or more during events. The position involves lifting, carrying, and transporting items such as hospitality supplies, food and beverage items, and equipment (typically 20-35 pounds, occasionally up to 50 pounds). Frequent bending, reaching, stooping, pushing, and pulling are required during setup and service. The ability to navigate stairs, uneven surfaces, and crowded event spaces is necessary. Fine motor skills are required for handling materials and preparing hospitality setups. Clear communication in person and via radio or written methods is required, along with the ability to observe details and maintain safety and service standards in fast-paced environments. As part of our onboarding process, all new hires are required to complete our background check. Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer. We believe in fostering a diverse and inclusive workplace. | ||
| Apply for this Position |
Copyright 2024 Hello West Michigan. All rights reserved.