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Desktop Support Technician I

Frederik Meijer Gardens & Sculpture Park

IT, Customer Service

Grand Rapids, MI, USA

Posted on Apr 3, 2026

     
  Position: Desktop Support Technician I  
     Location:   Grand Rapids, MI
  
  
  Job Id: 785  
  # of Openings: 2  
    
 Desktop Support Technician I
 Location: Grand Rapids, MI
 Schedule: Full-Time, Salary - Exempt 
 
 Be Part of a World-Class Guest Experience
 At Frederik Meijer Gardens & Sculpture Park, technology plays a key role in supporting our staff, volunteers, and guest experiences. From exhibitions and events to daily operations, our Technology team ensures systems run smoothly across the organization.
 
We are seeking a Desktop Support Technician I who enjoys solving problems, helping others, and delivering reliable, high-quality technical support in a dynamic environment.
 
 Why This Role Matters
 This role provides frontline technical support that keeps the organization running. By resolving issues quickly and effectively, you help ensure staff and volunteers can focus on delivering exceptional guest experiences.
 
 What You’ll Do
 Provide Frontline Technical Support 
Deliver Tier 1 support via in-person, phone, and ticketing system
Troubleshoot hardware, software, and connectivity issues
Escalate complex issues to senior IT team members
Support Devices & Systems
Set up, configure, and deploy PCs, Macs, and mobile devices
Install software, updates, and system images
Assist with new user setup, including accounts and systems access
Maintain Systems & Documentation
Track and update tickets, assets, and inventory
Follow standard operating procedures and documentation
Maintain accurate records across systems and tools
Support Events & On-Site Technology
Assist with event technology setup and teardown
Provide on-site troubleshooting support during events
Ensure equipment is functional and ready for use
Deliver strong Customer Service
Provide clear, professional communication to users
Support staff, volunteers, and guests with patience and clarity
Maintain a helpful, service-oriented approach in all interactions
 
 What You Bring 
 0-3 years of experience in IT support, help desk, or related role
Basic knowledge of Windows, macOS, and Microsoft 365
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to manage multiple tasks in a fast-paced environment
 Preferred: Experience with ticketing systems or IT service tools. Familiarity with Windows Server, Hyper-V, or similar systems. CompTIA A+ certification (or willingness to obtain)
 
 What Makes This Opportunity Unique 
Work at one of the leading cultural institutions in the Midwest
Help shape experiences that connect visitors to art, nature, and culture
Work in a mission-driven cultural organization supporting diverse teams
Give hands-on experience across systems, devices, and event technology
Be part of a collaborative IT team supporting dynamic operations
 
 Our Values
 We look for team members who embody:
 Welcoming: Fostering joy and an inclusive and accessible environment for everyone.
 Excellence: Approaching all we do with world-class intentionalism.
 Innovation: Embracing the future to create unique and engaging experiences in art, culture and nature with a commitment to creativity.
 Integrity: Operating with honesty, transparency and accountability throughout the organization.
 Stewardship: Preserving and enhancing our community, physical, cultural, and financial resources for current and future generations.
 
 If you enjoy solving problems and helping others succeed through technology, we'd love to hear from you.
 
 Working Conditions: Basic mobility is expected in offices, grounds, and exhibition areas. Ability to observe details at close range and communicate information accurately with others. Engage in occasional object manipulation with or without assistance and efficiently navigate the workspace to access essential resources. Manage occasional lifting tasks, and ability to handle objects weighing up to 10 pounds with ease and regularity and 25 pounds occasionally. Occasionally, it may be required to work outdoors under inclement weather conditions. Office environment requires ability to operate computer and other office and audiovisual equipment, plus mobility in office, grounds and exhibition areas. Ability to multitask and work well under pressure. Regular interaction with guests. Perform the setup and tear down of equipment. Flexible work schedule including days, evenings, holidays and weekends.
 
 As part of our onboarding process, all new hires are required to complete our background check.
 Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.
 We believe in fostering a diverse and inclusive workplace. 

 
  Apply for this Position 
  
 
 

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