| Frederik Meijer Gardens & Sculpture Park promotes the enjoyment, understanding, and appreciation of gardens, sculpture, the natural environment, and the arts. Meijer Gardens is ranked among the 100 most visited art institutions in the world. The organization embraces the concept of a major cultural attraction centering around horticulture & sculpture. Meijer Gardens' commitment is to create a legacy of lifelong learning, enjoyment, and a rich cultural experience for generations to come. Department: Guest Engagement & Experience Supervisor: Guest Engagement & Experience Manager Pay Type: Hourly, Non-Exempt. Seasonal Compensation: The hourly pay for this position ranges from $18.41 to $22.74, depending on experience and qualifications. Position Summary: The Guest Engagement & Experience Advisor is responsible for delivering a welcoming, inclusive, and informative experience for all visitors by serving as a primary point of contact when working in frontline areas related to ticketing, information, and credentialing. This role supports guest satisfaction by providing accurate and up-to-date information about admissions, events, and membership opportunities; processing ticket and membership transactions; and addressing guest questions or concerns with a standard of excellence and care. The Advisor ensures a positive and efficient guest experience by maintaining operational awareness, handling financial transactions securely, utilizing ticketing and membership systems accurately, and keeping guest service areas organized, clean, and welcoming. This is a part-time, seasonal position (25–29 hours per week) that may include weekends and evenings. The anticipated employment period is April through August, based on operational needs. Employment is temporary and will conclude at the end of the season; continued or future employment is not guaranteed.
Essential Functions Welcoming & Inclusive Hospitality - Serve as a friendly and welcoming first point of contact for all visitors, ensuring everyone feels respected, safe, and valued.
- Greet guests of all backgrounds, identities, ages, and abilities with warmth, patience, and professionalism.
- Help create an inclusive and accessible environment that reflects the center’s cultural mission and organizational values.
Guest Support & Communication - Answer visitor questions about admissions, pricing, exhibits, programs, events, and venue policies using clear, inclusive, and visitor-friendly language.
- Listen attentively to guest needs and provide assistance in a respectful, supportive manner.
- Adjust communication style as needed to support accessibility, language differences, or learning preferences.
Ticketing, Membership & Transactions - Assist guests at ticketing, information, and credentialing areas.
- Process ticket sales, program registrations, voucher redemptions, and guest check-ins accurately and efficiently.
- Share information about membership options in a welcoming, non-pressured way and assist with new memberships and renewals.
- Handle cash, check, and electronic payments safely and accurately according to established procedures.
Guest Care & Service Recovery - Respond calmly and respectfully to guest concerns or complaints, working to find positive solutions. Escalate to appropriate lead or manager as necessary.
- Help ensure all guests have a positive and respectful experience.
Cultural Awareness & Knowledge - Maintain basic knowledge of current exhibits, cultural programs, events, schedules, and pricing.
- Share information in a way that honors diverse histories, cultures, and perspectives.
- Stay informed of daily, monthly or annual updates that may impact guest experience.
Environment & Brand Excellence - Keep guest service and ticketing areas clean, organized, and welcoming.
- Represent the organization’s values through business professional appearance, respectful behavior, and a positive attitude.
- Support accessibility and ease of movement within guest areas.
Technology & Data Care - Use ticketing and membership systems to locate guest information, process transactions, and complete accurate data entry.
- Protect guest privacy and handle information confidentially.
Teamwork & Flexibility - Work collaboratively with colleagues to support daily operations and guest satisfaction.
- Attend meetings and trainings as assigned
- Perform other duties as assigned
Education and / or Qualifications preferred: - Education: Highschool Diploma, GED, or equivalent preferred.
- Experience:
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A minimum of 1 year of customer service or guest-facing experience in hospitality, retail, attractions, entertainment, membership sales, or related industries is required. -
Experience handling high-volume guest interactions, conflict resolution, and escalations preferred. -
Experience using point-of-sale systems, membership software, or guest-tracking databases highly preferred. - Skills/Knowledge/Licenses:
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Customer Service Certification preferred -
Guest Experience or Hospitality Training Certificates preferred -
First Aid/CPR/AED certification preferred -
Ability to demonstrate the brand Core values and standard of service excellence -
Ability to identify and present upsell opportunities in a guest-centered and respectful manner. -
Ability to stay informed on role-specific updates, offerings, and industry trends. -
Ability to apply new knowledge and best practices to enhance guest experience -
Demonstrated commitment to delivering exceptional guest service through clear communication, patience, and a welcoming presence. -
Ability to demonstrate working knowledge of membership and ticketing systems (such as Salesforce, ACME, Cuseum, or IQ) -
Ability to enter and process data accurately and efficiently -
Ability to demonstrate attention to detail with the ability to maintain accuracy and composure in a fast-paced, guest-centered environment. -
Ability to utilize Microsoft office (e.g, Outlook, Word) and other related business applications, software and systems -
Ability to demonstrate effective oral and written communication skills -
Ability to demonstrate integrity related to confidential information and data -
Ability to model empathy and good judgment when addressing issues and seek support from a lead, supervisor or manager when needed. -
Ability to demonstrate work assignment and task flexibility and willingness to assist where needed to support a positive visitor experience. -
Ability to work both independently and collaboratively, contributing to a positive, supportive, and team-oriented atmosphere. -
Ability to work a varied schedule, including nights, weekends, and periodic holiday shifts. -
Ability to adjust work hours on an agreed as-needed basis during peak project periods, which may occasionally include modified hours or limited weekend availability during peak season. Organizational Expectations - Welcoming: Fostering joy and an inclusive and accessible environment for everyone.
- Excellence: Approaching all we do with world-class intentionalism.
- Innovation: Embracing the future to create unique and engaging experiences in art, culture and nature with a commitment to creativity.
- Integrity: Operating with honesty, transparency and accountability throughout the organization.
- Stewardship: Preserving and enhancing our community, physical, cultural, and financial resources for current and future generations.
Working Conditions: Occasional light lifting of up to 20 pounds may be required (such as moving small items, materials, or supplies). The role involves frequent movement, including standing for extended periods, reaching, bending, and navigating guest-facing areas and membership workstations. Specific vision abilities include close vision for computer and point-of-sale tasks and the ability to observe details when assisting guests. The employee must be able to communicate clearly, provide accurate information, and maintain awareness of their surroundings to ensure a safe and positive guest experience. Work is primarily performed indoors in guest-service environments, with occasional work outdoors during events, peak traffic periods, or special programs. The employee may experience varying temperatures when transitioning between indoor and outdoor areas. The role may involve exposure to typical noise levels associated with high-traffic public spaces. Basic mobility is required to move between service points, lobbies, membership areas, and event stations. Personal protective equipment (PPE) may be required when handling cleaning materials or participating in specific activities. Regular social interaction is essential, and availability during weekends, evenings, and holidays may be required based on operational needs. As part of our onboarding process, all new hires are required to complete our background check. Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer. We believe in fostering a diverse and inclusive workplace.
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