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Guest Relations Associate

Frederik Meijer Gardens & Sculpture Park

Grand Rapids, MI, USA

USD 17-17 / hour

Posted on Nov 1, 2025

     
  Position: Guest Relations Associate  
     Location:   Grand Rapids, MI
  
  
  Job Id: 640  
  # of Openings: 1  
    
  Frederik Meijer Gardens & Sculpture Park promotes the enjoyment, understanding, and appreciation of gardens, sculpture, the natural environment, and the arts. Meijer Gardens is ranked among the 100 most visited art institutions in the world. The organization embraces the concept of a major cultural attraction centering around horticulture & sculpture. Meijer Gardens' commitment is to create a legacy of lifelong learning, enjoyment, and a rich cultural experience for generations to come. 
 
 Department: Guest Relations 
 Supervisor: Guest Relations Manager 
 Pay Type: Hourly
 Schedule: We have openings for Part-Time, Variable, and Seasonal positions.
 Compensation: The hourly rate for this position is $17.00. 
 
 
 Position Summary: Cultivate a welcoming experience for guests purchasing general or membership admission tickets, encouraging guests to purchase annual memberships. Greeting groups and assuring a safe and pleasant experience in the Lena Meijer Children’s Garden.
 
 Essential Functions 
 Provide communication updates to team members and volunteers for technology related items, personnel items, accounting needs and any other issues that arise. 
Greet and interact with customers in a friendly, professional, and helpful manner.
Answer customer questions about ticketing options, pricing, event details, and admission policies.
Answer customer questions about membership options, promote, and sell new and renewed memberships.
Process ticket purchases efficiently and accurately using a ticketing system, including issuing physical tickets. Offer additional services such as voucher redemption.
Resolve customer concerns and complaints professionally, aiming for a world-class guest experience.
Securely handle check and credit card transactions for ticket purchases.
Greet groups assuring a smooth transition from bus drop off to activities to departure.
Staff outdoor areas assuring a safe and pleasant environment for all guests.
Maintain an awareness of upcoming events, pricing structures, and venue policies to answer customer inquiries effectively.
Utilize a database to find member information, process orders, data entry, and reporting.
Use a multi-line phone to provide information and transfer calls.
Other duties assigned by the Guest Relations Manager.
 
 
Education and / or Qualifications preferred:
 Education: GED or high school diploma preferred. 
 Experience: Some retail experience preferred. Candidates must demonstrate a willingness to learn, be coachable, and listen actively. 
 Skills/Knowledge/Licenses: Maintains a friendly and approachable attitude while upholding service standards. Candidates should be reliable, respectful, and hardworking, with the ability to stand for long periods of time.
 
Organizational Expectations
 Embrace Meijer Gardens’ mission to promote the enjoyment, understanding and appreciation of gardens, sculpture, the natural environment, and the arts.
Embrace the organization’s non-profit status and commitment to serving and treating the public with dignity and working with a broad and diverse group of employees, volunteers, members, and guests in a respectful and professional manner.
 
 Working Conditions:  Basic mobility is expected in offices, grounds, and exhibition areas. Ability to observe details at close range and communicate information accurately with others. Engage in occasional object manipulation with or without assistance, and efficiently navigate the workspace to access essential resources. Manage occasional lifting tasks, and ability to handle objects weighing up to 20 pounds with ease and regularity. This job operates in a professional indoor office environment, across grounds, and exhibition areas. Requires ability to operate computer and other office equipment.  
 
 
As part of our onboarding process, all new hires are required to complete our background check.
Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.
We believe in fostering a diverse and inclusive workplace.

 
  Apply for this Position 
  
 
 

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