IT Operations & Security Lead
Fifth Wheel Freight
IT, Operations
Kentwood, MI, USA
Posted on Nov 21, 2025
About FWF
FWF is a third-party logistics and transportation company headquartered in Grand Rapids, MI. Together, we have paved the way in the transportation industry since our founding in 2012. Our award-winning culture is devoted to empowering people and collectively fostering an environment of excellence as we strive to uplift our teammates, partners, and customers to create a lasting impact. As a 3PL, we specialize in full truckload (TL), less-than-truckload (LTL), drayage, rail, and international ground and air freight.
Note: This role requires 100% on-site work in our office in Kentwood, MI.
Responsibilities:
- Lead Security Operations: Manage vulnerability scanning, patch management, endpoint detection (EDR/MDR), and incident response to secure company data.
- System Administration: Own the configuration and management of the Microsoft ecosystem, including Office 365, Active Directory, Azure Entra ID, and Group Policy.
- Escalation & Support: Serve as the final escalation point for complex technical issues while actively assisting with daily helpdesk tickets (hardware, printers, user access) to keep the queue moving.
- Network Management: Maintain and monitor network infrastructure, including firewalls, switches, VPNs, and Wi-Fi connectivity.
- Lifecycle Management: Handle secure user onboarding and offboarding, including badging, account creation, and hardware provisioning.
- Project Execution: Lead technical projects—such as server migrations, MFA rollouts, or software upgrades—from planning to implementation.
Qualifications:
- Experience: 7+ years of hands-on experience in IT Systems Administration, Network Engineering, or a similar hybrid role.
- Security Expertise: Proven track record of implementing security best practices, managing firewalls, and securing sensitive data.
- Microsoft Stack Mastery: Deep technical knowledge of Windows Server, Windows 10/11, and the O365 admin center.
- Generalist Mindset: Willingness to work in a "low-ego" environment where you are expected to resolve high-level architectural issues and low-level hardware fixes alike.
- Networking Knowledge: Solid understanding of core networking concepts (DNS, DHCP, VLANs, subnetting).
- Problem Solving: Ability to independently troubleshoot root causes rather than just applying quick fixes.
Hours/Work arrangement:
- Work must be completed on-site 100% of the time in our Kentwood, MI headquarters
- 7 am – 4 pm schedule, Monday-Friday
- Expectation to be on call on occasion/as-needed
Benefits/Compensation:
- Competitive salary based on experience and qualifications
- Comprehensive benefits package including health/dental/vision/life insurance
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Transparent, people-first culture
- Discounted gym memberships
- Dependent care reimbursement accounts
- Employee assistance and discount programs
FWF Recognition
- Inc 5000 Fastest-Growing Private Companies in America – 8 years running
- Transport Topics Top Freight Brokerage Firm
- Detroit Free Press Top Workplaces
- Michigan Celebrates Small Business 50 Companies to Watch
- West Michigan’s Best and Brightest Companies to Work For
At FWF, we embrace diversity and are committed to creating an inclusive environment where every individual is respected and valued. Our values - Show don't tell, honor your word, impact those around you, education creates excellence, leadership beyond title, and do what it takes - guide us in promoting equal opportunity and fostering a culture that thrives on equality.
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