- Help with training and coaching employees, communicating job expectations and appraising their performance
- Along with the guidance from our global parent company, ensure security of data, network access and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Identify problematic areas and implement strategic solutions in time
- Audit systems and assess their outcomes
- Preserve assets, information security and control structures.
- Handle annual budget and ensure cost effectiveness.
- Maintain the integrity and security of the corporate network, servers, routers, hubs and switches.
- Install, configure, and maintain the appropriate software and hardware on all systems, including servers, computers, laptops, tablets, barcode scanners, printers, operating systems, other software, and necessary peripheral devices.
- Lead the internal help desk to provide IT support to our employees in a timely and professional manner.
- Install, diagnose, and repair wired and wireless networks.
- Work with the IT staff at our global parent company to organize and schedule maintenance, upgrades and backups.
- Maintain logs of repairs, upgrades, and maintenance timeframes.
- Identify computer or network equipment deficiencies and communicate opportunities for improvement to Senior Management.
- Reviews data collected by direct reports and identifies needs or trends. Adjusts activities and resources based on fluctuating internal and external customer requirements.
- Management of phone systems.
- Responsible for installation, maintenance and troubleshooting of all and maintaining the integrity and security of our network infrastructure as directed by the IT staff at our global parent company.