Service Coordinator / Parts Specialist
DISHER
Grand Rapids, MI, USA
Posted on May 1, 2025
Service Coordinator / Parts Specialist – Grand Rapids, MI
DISHER is excited to partner with a trusted leader in delivering machine tool solutions. We are on the hunt for a highly organized, proactive, and energetic Service Coordinator & Parts Specialist to support our service team. This is a critical operations role where you’ll be part traffic controller, part parts guru, and part project manager — all while keeping customer satisfaction and team efficiency at the forefront.
What it’s like to work here:
This company thrives in a culture built on collaboration, hustle, and humor. They work hard, support each other, and know how to have fun doing it. Their team is growing, and their pace is fast, but what truly sets them apart is how much they care—about their customers, their people, and the quality of their work. You’ll join a group that works closely together and celebrates both the big and small wins. If you enjoy variety, solving problems, and being part of a down-to-earth, high-energy crew—this might be your perfect fit.
What you will get to do:
- Coordinate scheduling for field service technicians, ensuring timely customer support
- Serve as the liaison between customers, techs, and suppliers—managing work orders, service calls, and communication
- Source, quote, and order parts in collaboration with suppliers and techs
- Assist in building service reports and maintaining clean documentation of all jobs
- Maintain accurate inventory levels and support ordering strategies to meet demand
- Support project timelines and ensure smooth technician deployment
- Bring energy, organization, and positivity to a high-performing team
- Be part of a culture that values initiative, flexibility, and fun
What will make you successful:
- High School Diploma or GED
- Prior experience in scheduling, service coordination, administrative work, or parts quoting
- Solid project management instincts—ability to manage timelines, juggle multiple demands, and stay organized
- Proactive and solutions-focused—you look for ways to improve processes and solve problems efficiently
- Excellent communication skills—you can manage personalities and build great relationships
- Excellent relationship skills—you're someone who can balance personalities, earn trust, and keep people informed
- Desire to be part of a growing, culture-driven company
- Actively participate in their fun company culture, bringing positive energy and contributing to a supportive and collaborative environment.
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