(Student) Student IT Support Technician

Davenport University
Davenport University

IT, Customer Service

Posted on Jun 25, 2026
SUMMARY: The Student Technical Support Assistant provides technology support for students and staff in a number of areas including: the student/staff portal, SOS, network logins, and Wi-Fi connections. The Student Technical Support Assistant will also work closely with the ITS Customer Support Team to provide crossover support whenever necessary. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion. RESPONSIBILITIES: Provide technology support for DU students/ staff on Davenport University Standard Desktop Images. Reset passwords and assist with logging in to DU computers. Work closely with ITS Customer Support Team in resolving student hardware and software issues. Assist the ITS Customer Support Team when needed. Log all calls in online problem tracking and reporting system. Work closely with ITS Customer Support Team to ensure compliance with Davenport University ITS equipment and application standards. Investigate and aid in the selection of new solutions to improve support for Davenport University students. Track recurring problems and recommend solutions. Follow-up with customers on calls to ensure resolution of problem and complete customer satisfaction. Provide GREAT customer service, anticipating and exceeding the needs of our customers. Demonstrate and promote the University Cultural Values Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations. Perform other duties as assigned.
See more open positions at Davenport University