Director Support Services
Customer Service
Grand Rapids, MI, USA
Posted on Jun 26, 2026
Job Summary - Director, Support Services
Oversees support services, which may include Environmental and Nutrition Services (EVS/NS), patient transport and linen at multiple Corewell Health locations, including ambulatory facilities, within our service area. Key responsibilities include regulatory compliance, policy and procedure development, strategic planning, program development, capital planning, fiscal management, resource allocation, standards of care, performance improvement and maintenance of collaborative relationships with key stakeholders across the organization. This role will frequently collaborate with other departments to ensure the success of the organization and Support Services.
Essential Functions - Director, Support Services
- Provides strategic direction and takes the lead in the development of strategic goals as well as business plans for multiple support services functions, to drive best in class operations in support of organizational strategic goals.
- Develops and manages the annual budget and capital planning for multiple Support Services teams. Reviews and monitors the financial results of the sites.
- Accountable for service and quality improvement results (Press Ganey/HCAHPS) and regulatory compliance with local, state and federal laws and regulations that pertain to the operations of multiple Support Services teams
- Collaborates in the development of key success metrics. Monitors metrics and results. Ensures that organizational and client performance expectations are met.
- Participates on various hospital committees and provides a single point of contact and coordination for Support Services for all locations of oversight.
- Interviews, hires, orients, coaches and develops leaders and staff members. Assigns duties and responsibilities, evaluates performance, provides feedback and takes corrective action as needed.
- Maintains current knowledge of business operations and management techniques and models the behaviors embodied in the mission of Corewell Health.
Qualifications - Director, Support Services
- Required Bachelor's Degree or equivalent in Healthcare Management, Business or related field
- 10 years of relevant experience Progressively responsible leadership experience in an organization of the size and complexity of Corewell Health. Required
- Experience working with unions. Preferred
Physical Demands - Director, Support Services
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Driving: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹
[None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Butterworth Hospital - 100 Michigan St NE - Grand RapidsDepartment Name
EVS Transport and Linen Leadership CHW - CorporateEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:00am - 4:30pmDays Worked
Monday - FridayWeekend Frequency
On-call weekendsCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
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