Laboratory Support Tech Ld
Corewell Health
Customer Service
Posted on Dec 8, 2024
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60,000 dedicated people – including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities – and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
GENERAL SUMMARY:
Under the direction of the Manager and/ or Phlebotomy Coordinator, assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient, Nursing Home Specimen Collection, Patient Service Center-draw stations, In-Office phlebotomy-physician office). This position reports to Manager, Processing Supervisor and/or Phlebotomy Services Supervisor.
ESSENTIAL DUTIES:
1. Trains staff in department policies/procedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions, and patient confidentiality.
2. Assists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.
3. Responsible for the investigation of and resolution of specimen issues, by working with management at all levels, both technical and pre-analytical.
4. Exhibits superior customer service and communication skills.
5. Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.
6. Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
7. Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.
8. Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements.
9. Investigates, troubleshoots, and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.
10. Initiates, maintains, and supports employee engagement strategies.
11. Assists with blood draws as requested.
12. Participates in:
· Q.I./process improvements, data collection, QC documentation, and/or CAP surveys as applicable to the assigned department.
· Staff activities of a High Reliability Organization (HRO)
· In training new hires as applicable/assigned
· Staff meetings and committee meetings as assigned
13. Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies
14. Assists in scheduling, interviewing, ordering, and any other daily needs of the department.
15. Timekeeping duties assigned as needed based on departmental need.
16. All other duties as assigned by Coordinator, Manager, Director, or other Executive Leader(s).
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
STANDARD QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
A. Education / Training:
· High school diploma or GED required, associate’s or bachelor’s degree preferred; Medical Assistant, Lab Assistant, or Phlebotomy course and phlebotomy externship preferred.
· Knowledge of Microsoft Office required
B. Work Experience:
· Two to three years of experience in one of the following:
o Phlebotomy, Specimen Processing, Laboratory related experience, or Science related degree.
C. Certification, Licensure, Registration:
· Laboratory Assistant, Medical Assistant, or Phlebotomy Certification preferred.
D. Other Qualifications:
· Supervisor or Leadership experience preferred.
· Excellent written and verbal communication skills required
· Excellent interpersonal, organizational, and leadership skills.
BENEFITS:
Corewell Health offers a comprehensive benefits package to meet your financial, health and life-work balance goals.
- NEW On-demand pay program – powered by Payactiv
- Generous paid time off, holidays and flexible scheduling
- Our employees receive special discounts on a wide range of products and services
- Exceptional health, dental, vision and prescription drug insurance plans
- Relocation assistance
- Generous retirement savings, disability insurance, identify theft protection and even home and auto insurance
- Free onsite parking at all campuses
This is where extraordinary begins. Find out where it can take you and your career. Apply Now!
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Dearborn Hospital - 18101 Oakwood Blvd - DearbornDepartment Name
Lab - Inpatient Phlebotomy - CH East - SouthEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
5:00 am - 1:30 pmDays Worked
Monday- FridayWeekend Frequency
Every other weekendCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
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