Foundation CRM Administrator
Corewell Health
This job is no longer accepting applications
See open jobs at Corewell Health.See open jobs similar to "Foundation CRM Administrator" Hello West Michigan.Administration, Customer Service
Grand Rapids, MI, USA
Posted on May 1, 2024
Job Summary
Maintains accountability for managing software/data needs and technical services for area of accountability, in collaboration with the Information Services (IS) department staff. Performs the initial analysis of data, develops customized reports to facilitate meaningful interpretation of the data and provides education support to users.
Essential Functions
Analyzes project needs and defines software applications/needs and works closely with application and technical services within the IS department.
Collects, compiles, and prepares data for analysis and develops databases that facilitate tracking of data.
Manipulates data output to develop unique reports to meet special requests and reviews reports / data to determine accuracy.
Assesses the educational needs of others related to area of accountability and coordinates/implements appropriate teaching strategies or makes appropriate referrals.
Communicates, collaborates, and acts as a team player with others in order to ensure continuity and coordination of services. Fosters open / direct communication and facilitates group processes with others in the department. Serves as a consultant to staff, software development companies and other members of the health care team regarding computer issues. Works hand in hand with IS department staff to accomplish corporate goals as it relates to technology projects.
Develops and implements policies, procedures and protocols related to computer management systems.
Determines programming/interface needs within the department/service to IS programming staff and prioritizes requests in order to expedite appropriate requests.
Completes components/small projects with specific information, defined methodology, project plan and in a manner which is timely, to the customer’s satisfaction and within budgetary constraints. Provides input into project planning within scope of responsibility.
Serve as in house CRM (SPARK) expert, advising individual departments andareas on solutions to complex business needs.Identifying when to work with external developers and when to develop internal solutions.
Manages all CRM upgrades and stays current on emerging opportunities through participating in product advisory groups
Develop, implement and oversee the Foundation’s CRM training program, including maintaining policies and procedures
Maintain data interfaces and integrations, working collaboratively across the System to improve the quality of the Foundations’ CRM
Create and maintain the Foundation’s CRM and technology roadmap, working with Foundation leadership team on budget and priorities
Develop complex tools and reporting in support of the Foundation’s strategy, including segmentations used for multi-channel direct response efforts
Drive business process improvements through leveraging use of all available technology, including making recommendations on new tool
Qualifications
Required:
Associate's Degree related field
2 years of relevant experience related field
Preferred:
Preferred Bachelor's Degree related field
Experience managing CRM systems
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Primary Location
SITE - 25 Michigan St - Grand RapidsDepartment Name
Administration - Foundation - CHWEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:00 a.m. to 5:00 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
This job is no longer accepting applications
See open jobs at Corewell Health.See open jobs similar to "Foundation CRM Administrator" Hello West Michigan.
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