Director of Operations (Practice Manager)
Operations · Full-time
Grand Rapids, MI, USA
Posted on Jun 19, 2026
About Us:
Heinz Orthodontics + Aesthetics is dedicated to providing world-class orthodontic care and aesthetic services with a personal touch. Our family-owned practice serves the Grand Rapids, Rockford, and Kentwood communities, building beautiful smiles for life-long confidence. Our top priority as a team is to be knowledgeable, friendly, and eager to guide our patients through their orthodontic + aesthetic journey. Our team feels like family, and we aim to be a place where you love to come to work because we learn together, we tackle roadblocks together and serve our community together. The right candidate will align with our core values:
•Self-Motivated
•Coachable
•Kind
•Enthusiastic
•Patient First
•Always on Stage
•Teamwork
Who You Are:
We are searching for a Director of Operations that is an effective communicator and solutions-oriented to manage our practice and operations, while providing support and direction for the team. As the second highest leadership role in the organization, this role is key to the effectiveness of our operations. If you are someone who simplifies problems, who gets everyone on the same page, and can run the day-to-day operations of a business, this could be a role you excel in.
What You'll Do:
In this role, you will support a fantastic team, all working with a shared sense of purpose, that you will provide operational support and structure for, navigate roadblocks, and drive results. Specifically, you'll:
•First and foremost, align with our organizational mission and values
•Use your Bachelor's degree and 5+ years of experience (or equivalent background and skillset) in a leadership role to provide strategic thought leadership alongside the private practice orthodontist and provide day-to-day business operational excellence to the practice
•Deliver operational excellence and expertise by coordinating the day-to-day business operations of the practice
•Manage office operations, providing administrative, payroll, and HR support to the business and the team
•Bring your drive and energy to align the team's efforts, driving forward business objectives
•Coach and provide kind and empathetic feedback to direct team members to assist with their professional growth
•Organize community outreach and marketing efforts, recognizing the importance of the community to a small, service-oriented business
•Utilize your event planning skills to create engaging events, internally for the team and externally for the community
•Oversee vendor relationships and processes, identifying how and who to partner with to simplify day-to-day operations
•Partner with leadership on business strategy, using your tactical approach to execute the goals of the organization
What You'll Get:
•Belonging to a positive, passionate team that learns together
•Working in an environment where we have fun and you feel like family
•Competitive salary
•Generous PTO plan
•401k plan match
•Health Insurance Coverage
•Free Orthodontic care for immediate family members
If you're a solution-oriented operational leader who wants to play a part in providing world-class orthodontic care with a personal touch, while being part of and supporting a phenomenal team, we would love to start a conversation!
We're proud to be an Equal Opportunity Employer
Cooper People Group is an equal opportunity employer.
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