Strategic Specialist
Acrisure
Grand Rapids, MI, USA
Posted on Oct 20, 2024
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
We are seeking a dynamic and detail-oriented Specialist to join our Regulatory Affairs team. This pivotal role bridges the gap between our ServiceNow and Automation teams, serving as the operational backbone of our team.
As our Specialist, you'll be at the heart of our automation and technology migration efforts, ensuring smooth daily operations while contributing to the long-term success of our process strategies. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and has a passion for the intricate world of insurance.
Perform technology integration scope analysis of ServiceNow and Automation processes.
Follow directives, guidelines and procedures around ServiceNow and Automation.
Communicate and manage expectations around technical integration lifts and impact to timelines.
Contribute to a growing knowledge base with the intention of assisting others through creating guides and process documentation
Respond to customer via phone, email, and chat
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Responsibilities:
Designs, delivers, maintains, and reviews training solutions and programs based on needs of the organization
Train department staff on cross-discipline process and work items for Regulatory Affairs
Efficiently manage and coordinate the work of the assigned area
Direct and monitor the daily workflow of processes and activities to achieve outcome objectives of the Strategic Team, which change as the business/department drive efficiencies
Act as a liaison to key stakeholders in the organization
Maintain of confidences and protects operations by maintaining a high degree of confidentiality with all sensitive information and assigned tasks
Oversees and assists in reporting, providing project management updates, and meeting key departmental metrics
Provide professional support and assistance through written and oral communications
Maintain day-to-day regulatory documents in an organized and timely fashion at the direction of the team
Resolve non-routine problems, as required
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
Ability to multi-task in a fast-paced environment is required
Must possess strong computing skills, including Microsoft Office and, specifically, Excel
Must be able to work independently after given instructions and guidance and enjoy a high degree of interaction with team members
Must have a high level of problem-solving capacity
Must be self-motivated and driven
Must communicate effectively – both in writing and orally
Must be willing and able to work overtime, particularly between September and December
Education/Experience:
Bachelor’s degree or higher is preferred, but equitable work experience will be accepted
At least one year insurance-industry experience required
At least one year experience in a regulatory, compliance, or audit environment required
At least three years in a customer service role and/or administrative role is required
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit www.Acrisure.com or learn more here.
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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