Insurance Operations Specialist
Acrisure
Operations
Grand Rapids, MI, USA
Posted on Oct 3, 2024
Job Title: Insurance Operations Specialist
Location: Hybrid, on-site at our Studio Park Corporate HQ offices in Grand Rapids, MI
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
About the Role
We are seeking a dynamic and detail-oriented Insurance Operations Specialist to join our Insurance Risk Management team. This pivotal role bridges the gap between our Placement and Claims teams, serving as the operational backbone of our insurance department.
As our Insurance Operations Specialist, you'll be at the heart of our risk mitigation efforts, ensuring smooth daily operations while contributing to the long-term success of our insurance strategies. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and has a passion for the intricate world of insurance.
Key Responsibilities:
Claims Management
Conduct initial triage of incoming claims, assessing complexity for proper segmentation and assignment
Track and follow up on settlement checks to ensure timely delivery
Schedule and coordinate intake calls with clients and relevant parties
Review settlement releases for accuracy and completeness
Maintain detailed records of all claims-related activities and generate regular status reports
Process payments, produce loss runs, and create reports for internal and external partners
Support the claims department with various administrative tasks as needed
Assist with annual audit reviews, endorsement tracking, and Crits management
Placement Support
Assist in the preparation and submission of insurance applications and renewals
Gather and organize necessary documentation for policy placements and renewals
Liaise with underwriters and insurers to obtain quotes and policy terms
Review insurance policies and quotes for accuracy and completeness before delivery to clients
Maintain up-to-date records of policy placements, renewals, and related communications
Support market research and data analysis tasks, including managing flood zone assignments and international program data
Help with lease reviews, RFP processes, and invoice accuracy checks
Administrative Support
Manage and update loss history records for all coverage lines
Track and monitor settlement checks and ensure accurate record-keeping
Schedule and coordinate intake calls, manage client communications, and follow up on documentation
Review and track endorsements, invoices, and related payments
Serve as a backup for administrative tasks and support team coverage during absences
Required Qualifications
Bachelor’s degree in business administration, Sales, Risk Management, or a related field (or equivalent work experience)
Minimum of 1 year of experience in the insurance industry or underwriting
State Property & Casualty (P&C) license (can be obtained shortly after starting the position)
Strong understanding of insurance policies, claims processes, and placement procedures
Excellent communication skills with the ability to explain complex information clearly
Keen attention to detail and strong organizational abilities
Proficiency in insurance management software and data entry
Analytical thinking and problem-solving skills
Ability to work efficiently in a fast-paced environment and manage multiple priorities
Proficiency in MS Word, Excel, PowerPoint, EPIC, Riskonnect
Strong time management skills with the ability to meet deadlines
Preferred Qualifications
3-5 years of insurance experience (placement or claims)
Experience with claims case management systems and understanding of the claims lifecycle
Insurance producer license
Adaptability to handle various tasks across claims and placement functions
Career Development
This position is ideal for candidates with a desire to grow within an insurance organization. Join our dedicated team and be part of our mission to provide exceptional insurance services.
If you're ready to take on a dynamic role where you'll contribute to both claims management and insurance placement, we want to hear from you. Apply now!
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit www.Acrisure.com or learn more here.
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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