Executive Casino Host - Asian Market
Gun Lake Casino
Wayland, MI, USA
Posted on Thursday, August 29, 2024
Position Summary:
The Executive Casino Host (Asian Market) is responsible for enhancing the growth of gaming revenues and visitation of high-worth Asian market guests through the development of a targeted customer-base while adhering to the Company's standards, policies, and procedures.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
- Identify and develop personal relationships with new and first-time Asian market guests.
- Must be responsible for promoting a positive influence in the Asian market community and participating in company-sponsored events.
- Required to be present at off-property Asian market events in the community including but not limited to: golfing events, trade shows, store openings, and dinner parties.
- Responsible for the creation of Asian market events, gaming and non-gaming.
- Responsible for increasing gaming revenue and developing plans accordingly.
- Utilize provided software to manage guest profitability, communications, and to build portfolios of Guests’ preferences and hobbies to be used for better marketing and communication.
- Analyze data as needed for determination of “high-end” players.
- Develop relationships with Guests and the property through telemarketing, email marketing, direct mail, and in-person contact.
- Proactively networks with existing Guests and various social/professional circles to bring new business to the property.
- Resolves guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.
- Makes decisions regarding guest complementaries based on a consideration of rated play, earned points, reinvestment guidelines, and overall profitability.
- Achieves departmental sales and growth goals.
- Actively involved and knowledgeable with property special events and promotions.
- Assists in the development and execution of special events and promotions for VIP Guests.
- Responsible for always practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service Standards.”
- Maintain a high level of personal integrity on and off duty.
- Practice teamwork, support fellow Team Members, and create an energized, positive, team-oriented work environment.
- Interact with Guests in a friendly and courteous manner and handle all Guest opportunities promptly.
- Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.
- Maintain excellent grooming and uniform standards.
- All other duties as assigned.
Essential Qualifications:
• Must be at least 21 years or age.
• High school diploma or equivalent; Bachelor degree from an accredited college or university preferred.
• Must have excellent verbal and written communication skills in English, as well as either Cantonese, Korean, Mandarin or Vietnamese is required. Ability to prepare, read and interpret documents.
• Previous guest service experience with the specialty market community required.
• Must have a cultural understanding of the specialty market.
• Four years of previous sales, telemarketing, hospitality or gaming experience is preferred.
• General knowledge and understanding of casino games is preferred.
• Must possess a strong outgoing, enthusiastic and friendly personality.
• Proven ability to logically and independently plan, organize and complete work.
• Demonstrated ability to interact with Guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated ability to identify problems, collect data, analyze, and draw valid conclusions.
• Strong understanding of Microsoft Office products, with the ability to learn and comprehend new programs.
• Proven ability to demonstrate excellent oral and written communication skills.
• Able to maintain flexible hours and willingness to adjust schedule to meet business demands.
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
- Must have the manual dexterity to operate job-related equipment.
- Ability to sit, walk, stand, run, and climb stairs for the duration of shift.
- Must have the ability to access all properties and areas.
- Must be able to lift up to 50 lbs. with or without assistance.
- Ability to read, write, and input data into the computer.
- Ability to stoop, crouch and kneel.
Work Conditions:
Work is typically performed in a casino environment, which may be unusually hot, cold, noisy, and may contain second hand smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will also be performed from a sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and Guests.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
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